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The good: Active customer service upgrade, outstanding network coverage, new CEO, 4G service in the works, Simply Everything PlanThe bad: Length of time to get rebate, small selection of phonesSummary: I recently began an intense 12 week training course with Sprint and in the process have learned quite a bit. To give my customers the best service possible I have spent hours researching other carriers--on my own time, mind you--and have found most of them lacking. Verizon, for one, does not have service in my area, and I live in a highly populated area. I have never had a dropped call with Sprint and the network has been consistent wherever I travel.Dan Hesse took over as Sprint's CEO not too long ago and immediately began a complete overhaul of Sprint's customer service. A new program is being implemented within Sprint's call centers that will create a uniformity rarely seen within a company. No longer will you call and ask for help only to be denied by one rep and approved by another. That alone will change the way people view Sprint's customer service, but much more is being done as well. Verizon claims to have the best network but in reality Sprint has spent decades laying the best network possible--it's the customer service that was always lacking, and now they're making strides in catching up with others such as Verizon. Also, 4G is coming, and coming soon. Parts of the east coast already have it, and it will undoubtedly spread like wildfire once testing is complete.The Simply Everything plan is what takes the cake. No carrier can compare to this. For $99.99/month you receive unlimited data, unlimited SMS, unlimited voice--unlimited everything. Each additional line is $89.99. Though this sounds like a lot of money, shop around. No carrier offers an everything plan like this. Usually you will pay a set fee for a set amount of minutes, then an additional fee for added features like unlimited text, unlimited data. The Everything plan with Sprint is all-inclusive, and you simply will not find a better deal.There are cons, of course. I've found that mail in rebates take 21 days from the date of receipt before they will begin being processed. You're looking at a total of 10-12 weeks before you'll receive a check. This can be frustrating, and what's worse is when you have conflicting information within Sprint as to how long it takes to process a rebate. Again, they are making active steps toward eliminating conflicting information, and this is one area where you'll see a huge change in customer service quality in the future.Also, the phone selection is limited. On the other hand, I do believe Sprint has picked the cream of the crop for their phone selection. You have the HTC Touch Pro & Touch Diamond, a few different Blackberrys, all of which are great (I have the Curve and have had the LG Lotus and the Diamond), and will have the Palm Pre and Instinct S30 before long. Are there more cons? Surely. What I've noticed, however, is that Sprint has good customer service with the goal of becoming excellent within the next year. The phones are quality, the network excellent, the tech support knowledgeable. From an

The good: NONEThe bad: EVERYTHINGSummary: I've been with Nextel since like for-ever. I've had up to four phones at one time - never a problem. Down to service for 2 phones no contracts for years I lose one. I called Sprint to have the service de-activated and went and purchased a new phone (not a nextel) but "the rumor" w/Sprint. I asked them if they could give me a "good deal" since I've been a loyal Nextel customer and they gave me a small mthly percent off plus a $50.00 mail in rebate. It was supposed to take 14 days - after 3 wks and no rebate I called SPRINT and they told me it takes some time to process the checks? I waited another mth. and no rebate so I called again, and now am told I have to continue to wait an additional 2-3mths. Come 3 mths later I call again, and now they say I've been declined. Why? Because I didn't sign a two year contract? Uh, the sales person never mentioned this... the first call I made never mentioned this... I never received any written statement stating this. But the form w/receipt attached I mailed in apparently in the fine print states that. My 30 days to return the phone passed - duh... nice move Sprint... So now I'm told either I sign up for a two year contract or no rebate. What does that smell like to you - yes, the consumer? One word...SCAM. Sprint can take their phone and service and shove it. Soon as the year is up bye-bye Sprint.

The good: Everything plan starting at $69 way cheaper then verizon, 4G upcoming speeds for mobile broadband network, great choices for phones The bad: Lack of reception for some areas but overall its reception is excellent.Summary: I have had sprint for a long time and they just keep getting better and better and better then verizon everyday i had verizon before and beliacve me u never want to go with there plans are outragouesly exspensive i cant beliave they are still in service . lol ALSO if u a type of person that likes the speed of internet and mobile broad band then SPRINT is the way to go due to its nation fastest realible speeds also its UPCOMING 4G network WAit did i just say 4G yes i did sprint is going to be thes first company with it also they are GOIN to have it for at least 2-3 years befor verizon and att can get there false ad hands on it YES u just read that and yes sprint will Have 4G for 2-3 before other carreirs and if u dont beliave me then google search Sprint WIMAX and take a look for ur self Sprint is overall a great service with cool phones and cheap plans there is no reason not to get the NOW network i rate this company 9.5 out of 10 for there cheap service prices

The good: The cost of the plan....well maybe if the quoted credits actually shows up on the bill in the next few monthsThe bad: Customer service...call quality...the list goes onSummary: Anyone living in Bend with Sprint or Verizon? Satisfied with Verizon in CA...Moved to Bend..no Verizon...picked Sprint..this was 4 yrs ago...no real problems...but phone service was not as good as Verizon..My Contract is up..the store offered what seemed a good deal...chose the Instinct...It is a pain..to make a call..the one button is on the top...push it once ..no twice! the phone freezes,trying to read a page on the web..well how much time do you have to push a page around to read it in parts. the TV freezes..goes frame by frame..splits..the pic stops while the talking goes on...I find using the phone is more trouble than it is worth...to many steps involved, etc...I am canceling..my contract extension is up in 2 days..Not sure where I will go next...Verizon ? a comp plan to the one I was offered at Sprint is $110 more...worth it ..not sure...I hate the fact that the story changes from on CS rep to another...they don't follow thru....etcAn example...while in the store I was approached by a salesperson....I explained I was just looking to decide if I wanted to extend my contract.....Next thing I was approached by the manager...The deal sounded good...wanted to think it over ...2 days later went back to the store...had a very bad experience with sales person....left my # w/another explained that if they wanted to keep my business the manager would call..didn't hear a word...went in 2 days later..manager denied getting the message...the deal got better....but from that point on it went down hill like a snowball in H....Everytime I left a message for the manager to call me, I never back..would make yet another trip to the store no matter what I did she would not take the time to talk to me...I started a deal with one person and I wanted to finish with the same..so hopefully no misunderstandings...and by the way that is one reason I was trying to reach her was to clarify our agreement before I signed on the dotted line.... So all of you that are having problems with Sprint and their phones I feel your pain....