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I have been a loyal customer with Sprint for close to 8 years.I payed my ETF just to go to Verizon wireless. My number 1 complaint is that their 3G network speeds are beyond horrible and get worse each month. Last year when I bought the Htc Evo 4g, the network was great on 3G. I started seeing a drop in speeds about few months later and got worse each month. I was lucky to get 200kbps on a good day. I get a lot of the readings as low as 10kbps-100kbps! This was a major problem for me, because I mainly use my smartphone for internet purposes. When contacting their horrible customer service agents and unknowledgeable tech support, you are better off googling your problems and trying to fix the issues on your own. Sprint seems to think that hard resetting your phone is the fix to any type of issue, which most time doesn't fix the issue. Then they make you go to a Sprint repair just for them to hard reset your phone in person once again. Sprint customer service & tech support need training in their customer service skills, phone etiquette, and knowledge in their area. Most the time I spent on the phone with Sprint, most times I was on the phone for hours, hung up on, given attitudes, put on hold for hour or hours at a time, or constantly transferred from department from department. Loyalty means nothing to Sprint and they make promises they can't keep. I was told that 4g would be available in my area within a year, it has been way over a year and I have yet to see 4G. Now they are going from Wimax to LTE? Sprint took away the premier, yearly upgrades, and on to yearly discounts. Yes, Sprint may have better plans than the competitors, but when having to pay $100 a month for crappy network & crappy customer service, you think long and hard about the competitor. I may be paying more now, but am quite satisfied with the 3G network speed with Verizon always being about 1200kbps-1600kbps AND also having 4g in my area. Not to forget, that every time I deal with Verizon customer service, I am treated like a valued customer. I am glad I left Sprint and moved on to Verizon.

Sprint got us to sign up for the 3G/4G hotspot under the belief that it would be unlimited internet. Well that was the case in month #1 and then changed due to unexpected use, by all customers. My original bill was $30/month, instead it cam out to $836 before they sent me a notification stating the overage.

They don't know how to take care of existing customers. They changed their upgrade policies when they figured out they would have the Iphone. Now instead of getting a new phone in Feb, I'll have to wait until next December. No Thanks. Bye Sprint

The good: customer service is nice and they try to help. The plans are good.The bad: Drop calls!!! Bad coverage!!! I have no service at home and there is nothing they can do!!!Summary: They say your area is covered and when it's not they will not let you brake your contract. I guess it only matters if they are happy not you.