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My phone the Samsung Galaxy S is turning green and then eventually the screen just fades to black. I brought it in and was told that this is common with this phone and that it could be fixed in a hour. I foolishly did not get the insurance on it, and when he found this out suddenly when I return for my phone an hour later; it cannot be fixed because it needs a new mother board. The phone is not even a year old. I went online and found that it should only be the flexy cable that needs replacing. But a girl with no coverage is a sitting duck and now they say I will have to buy a new hone. The 4G never works, the Wi-Fi connects if you're lucky. Text message often come back with error messages. Forget watching any videos without an hour of buffering or loading. In addition I often have to drop the battery and restart it because it freezes, or when I make a call there is no sound until the phone is restarted.

I currently have Virgin Mobile which is basically bargain re-branded sprint service. Virgin's plans boast being able to talk text and use data everywhere, believe me it is everything but. Sprint's service works literally nowhere, so what good is a phone plan with everything, if you can't use any of it? Also, Sprint's network is so spotty to the extreme of on one side of a room, you will have full service, and two steps away your phone won't have any service at all. If you can manage to make a call the sound quality is horrific, a rock would sound better, the person's voice goes in and out and you can't catch a word their saying through all of the static, and this is with full bars. Most of the time, when you attempt to place a call it will drop it as soon as the person picks up, or quite soon after. Also, 8 times out of 10 when you go to send a text, it will fail to send and sometimes it will fail to send after multiple times trying to re-send, Sprint's network also is slow in delivering texts sent to you, i've had anything from getting a text someone sent me 15 minutes after to 3 days later! Sprint's data is as slow as dial-up, and that's withput being throttled. Also after you use 2 GB of data, you get throttled down to even slower speeds than Sprint's usual slow as dial-up speeds. Customer service is a joke as the advisors can barely speak english, let alone help you with a technical problem. Bottom line, don't get Sprint or any other type of service which uses Sprint, all you will have is alot of anger, dropped calls, un-sent/late texts and dial up speed data and customer service reps that will get nasty and even hang up on you

I am a Army Veteran and a Sprint Stockholder and I still got ripped off. I went in last month June 2012 and got new phones and a new contract. I was told with a AAA membership my fees were waived. upon my first bill I had an extra $111 on the bill, when I called they stated That it was from upgrade fees that werent covered by AAA, so the Sprint store and Sprint customer service both are liars and cheats. so to Sprint I am cashing in my Stock today and getting rid of my other two lines, and I hope you get bought out by a more reputable company who doesnt rip off anybody especialy Veterns who put thier life on the line so that you can operate in a free society. You Assholes!

for over a year, usually no service at home, then things just got worse, they bullshit you and pretend to help, but are clueless.. or lying... finally my partner was hung up on, and i am leaving, they better save the money they get charging people for terminating their contracts... or they will be history