Sprint Reviews See All Sprint News

We cancelled our sprint line at the end of April and were told we had to return the iphone that we had gotten with the phone line. We returned it that day and received a written receipt from the Sprint employee. Even though we had no reception at our home and therefore should not have been charged a cancellation fee they charged us $350. Since we also returned the phone we were supposed to receive a credit but three months later they are claiming that the phone was never received at the warehouse despite the tracking number from UPS being provided! A sprint customer service rep told me that the phones had been received and promised to credit the full amount. One week later no credit had appeared and when i called back customer service the told me that the rep i had previously talked to had not been authorized to issue the credit and was overridden (no one thought to tell me). After talking to several reps, (some of them just transferred me and a couple even hung up on me), i have gotten no where and to stop it from going to collections i am just going to give up and pay the bill. I have learned my mistake and will tell everyone that theis are the worst possible people. Never ever get a sprint phone unless you plan on keeping thes service until you die.