Sprint Reviews See All Sprint News

Sprint is unreliable and there customer service is also! I live in Philadelphia a major city and sprint towers are too far n few and the ones that are around, i have been told several times by customer service that they are down for maintenence and i would be credited on my bill (they lied about that too) for the inconvenience, to find out when I call back that I was not only lied too but the towers are fine. I have an additional line on my account and that phone too was also left without service for a week because they changed there tower over and never contacted my girlfriend about it or me to how to fix it till after 5 phone calls to tech support. So that's 5 days of no service that I paid for and never got credited for. My phone I got from sprint was defective, so i paid a 35$ fee to get a replacement to only find the same issues with the replacement phone! So they sent me a downgraded phone when I bought my phone for 250$, so now i have a downgraded phone with no goggle wallet, NFC support which I paid for with the old phone and I used a lot, plus they made me mail back the phone I flat out paid for. Screw this company! The signal still goes in and out and when I need to make calls I can't majority of the time. Plus I found out people send me texts and I don't get them till days later, same with phone calls going straight to voicemail and not ringing. Sprint so far is on my list of phone companies is at the bottom of my cell provider list I will be trying Verizon or back to AT&T (had issues with dropped calls with AT&T but compared to sprint much better company with minor annoyances).

Had to visit my local Sprint store for a phone problem. An actual Sprint store. Really cruddy service. I drove home and called customer service and they took care of everything. I've been a Sprint customer for quite awhile, and I find that they are mostly good and provide excellent service in my area, there is, however, always that one individual that makes people go someplace where they can complain to no end.

The model is say one thing do another, there liars, they cheat customers, and there customer services sucks, I won't recommend sprint to my worst enemy, whatever you do don't believe anything they say, there employees lie just to get commission, and the person I dealt with was a manager, of the the W Saginaw service center, in Lansing MI 48917, his name is Chad S....run as fast as you can, and don't deal with anyone, he has a honest face, but he's down right liar!!!!!!!! and there customer service rep's can't solve a charlie brown/ snoopy problem.......fuck sprint it's the worst company to deal with they mess up on your bills all the darn time.

I have been with sprint 4 over 3 years. I got a bill for 180.48 for going over my minutes + 69.99 for my regular plan + 15.49 taxes. To resolve this matter they wanted to up my plan which mean I would have to pay more and in return they would take 30% off of the 180 I said Im trying to pay less not more. I didn't want to up my plan so they said no deal. And also they want 350 to cancel my contract.