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I had very bad experience with Sprint wireless recently. Its customer service is the worst. I purchased their family plan from them before this Thanksgiving with two iphone 5. I got the phones on November 20 when I got off from work. I turned them on after battery charging. After a few tests, I found they did not have 4G service as they claimed. The 3G was also very slow. (I do not live in rural area, BTW). What was unacceptable was that I found the regular phone reception was weak as well. Everyone I called complained bad reception. Then, I decided to return the phones. I went to a Sprint local store at the black Friday morning. I knew I needed to do it quickly because the Sprint policy said the activation fee could be waived if the phones were returned in 3 days. There was a short queue (6-7 people before me) in the store. But, it still held me for straight 2 hours until a service guy told me he could not handle the return and I had to go to an incorporate store. I was able to manage the frustration anyway. After lunch, I went the incorporate store and returned the phones. I spent almost the whole black Friday for the returning. You can image ? But, I thought I made it. However, it was not even the worst. The worse was coming. I waited until the first billing statement was out (>$200). I called them for the adjustment. They told me they needed time to recalculate the billing and would be ready on December 21. Until December 23, I found the new charge was about $81. I thought it was too much for only 3-day use. It must have included the $35 activation fee. I called the Sprint customer service. I told a representative I returned the phones in three days and the activation fee should be waived. Then, after a long time holding on the phone, she told me the phones were activated on November 19. Therefore, I was not eligible for the fee waive. I told her November 19 was the shipping date. I hadn?t got the phones yet. I received the phones on November 20, started using around 6-7PM and returned them on the afternoon of November 23. She transferred me to her manager. I told my reason again. He claimed he had been clear about the situation. Then he put me on hold for a long time and then hung up. He was really rude and arrogant. The customer service was really awful. They will never have my business again. I will not recommend Sprint to anyone.

One of the worst experience I am having with sprint.. They promised me to waive off activation and restocking fee if I call them within three days.. For the records I saved the chat also..I ordered the phone online..I got my phone after two days.I activated phone and just in two days I found that there is a software glitch..If you call any one with iphone 5 from sprint and while on call you push the lock button, it disonnects the call. I discussed the issue within three days of time limit and the technical team told me that its a defualt feature. I found it really absurd that how can they call a software glitch as a feature. Anyways , I told them I am not satisfied. hence I want to return the phone. The customer Crae Rep told me that since I bought phone online, she can send me a box and insturctions and I will have to return the phone. Now, by the time I do that, 3 days tiem limit will be passed hence we cannot return the activation fee and will hv to charge restocking fee also. I told her the commitment from chat represtative that I will not have to pay anything if i contact them within three days to which she replied that she will make a note of it on the account and I should go ans show the chat to one of the sprint stores and they will waive off all the fees. Now, I went to a sprint store located at E mockingbird Ln in Dallas and they told me that they can not waive off any fees since system doesn't allow them to do so. So, I had to call back the customer Rep, she connected me to a Manager named Chris. I have never seen such a dumb manager before who says she is 24 years experienced and still has no clue whats the difference between accoutn setup date and phoen activation date. First she faild to understand that I ordered my phone on 7th dec and it was delivered on 10the and I activated it on 11th. She was so dumb that she claimed my acount was setup on 7th hence I should have contacted them on or before 9th which is just stupid. I told her that I got my phone on 10th how could I contact them when I dont have the phone. After about half an hour she realized her mistake Then she started acting arrogant since she did not find any way to reply she said that se can not access the chats even if I provide her with my chat proofs or chat reference number. She says that if if I was promised such a thing it would have been on my account. I told her to check the notes on my account when she checked it, she found that there was a a note that I contacted wihtin three days limit and the fee should eb waived off. Now, she realized her mistake second time that I was right and she was wrong. Still this is th Limit of Arrogance. She says that in the note it does not says that you want to return the phone. it just says that you asked about how to return the phone and we told you to go to a store to return the phone. I said yes, I am here at the store to return the phone. Now you need to waive off the fees. She started acting so Rude and told em that If she wants she can give me a 100$ credit but she will not waive off the fees or give me any credit since its againts their policies. I asked her wahts your policy? Is it your policy to amke false promises and sell the phone and then do not honor your commitments? I asked her whats your policy for the phoen you sell online? if a person who bought the phone online how can he return it withint 3 days? She said it should be returned within three days. I asked her again How? where to return it? she said it has to be returned withint 3 days and she doesn't know how but it is the policy that it should be retuned in 3 days. I was surprised by the rudeness, arrogance stupidity and unprofessionalism of this lady. She was totally shameless that she doesn't know a single thing , she has been worng since we started talkign, she is not aware of the polices still she has no shame. I requested to connect to her manager to which she said her manager Elizabeth will give me a call at my number in 2hours. I had no more stemina to talk to this stone headed lady. I kept waiting for call from manager Elizabeth for 4 hours. I didnt get any call. I called again at customer care number and this time I had to again explain everything to a manager named Teressa. she told em to send her a copy of my chats by fax. I faxed the copies of my chat and was waiting for her call. As usual I did not get the call and sprint sstore was abotu to cloase. I didnot want to waste one more day, Hence I paid the amount fo restocking fee and returned the phone. After about 2 hours I got a call from teressa, I was gald at least someone at Sprint understands. She said she will waive off the activation fee as promised in the chat as she saw chat and I was right that it was promised. I was happy to think all is well that ends well. IF not restockign fee atleast they are waiving off my activation fee which they promised. But to my surprise, i got a voice mail after half an hour from terssa that she talked to her manager and her manager thinks she can not remove the activation fee and it will remian valid. How stupid is that?? I mean really?? is this how you treat you customers?? You are disgusting. I will never ever use sprint again. PLEASE STAY AWAY FROM SPRINT. THEY ARE THIEVES.

lately internet has been slowe and had dropped calls that never happened before but supposedly thats all temporary. I got an AIRAVE for the apt cuz i can't get anything service-wise here (no dish, no directv in my building). FOSTER at support helped my get it set up and he was freakin awesome. he should get a raise. hes that cool. the only sprint people i dont like are a couple of lazy people at the bay colony store here in tx and the whole irving/dallas store, theyre just straigh up d-bags. everyone else has been helpful and nice. oh and i get 23% discount, sooooo yeah i like sprint just fine

I've been with sprint every month solid now for over 13 years. When I signed into the contract it had unlimited data. Now when I got my upgrade this last time, I did the same as I had done before and just transferred the contract. Yet, this time they added (2) $10.00 data cost increases every month for our 2 phones. A $20.00 increase per month. Duly noted that sprints works very close with law enforcement (govt) where as they can get more information on me than I can get on myself. I'M LEAVING YOU SPRINT