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I decided to upgrade my phone. First phone was delivered to wrong address. Second phone did not work right. Customer service has been very rude and very unhelpful.

I needed to cancel my service and it has taken two months. I had this account for several years, but was never given a PIN number. The only way they will verify your account is with a PIN number...so I had to wait for them to send it and finally they agreed to cancel my account at the end of this next billing cycle. Congratulations Sprint you have swindled me out of two more payments!!!!

DOOPED!!! Do NOT fall for their tactics. From the misleading sales rep to the customer service. I explained I was coming from Verizon and I not only want, but need the same coverage. I explained I can talk on my phone with Verizon service in my basement and have never once had a dropped call. I explained I left SPRINT 4yrs ago due to the crazy amount of dropped calls and not being able to download anything without just giving up. That is when the rep assured me about the great 4G coverage and SPEED! NOT!!! I do use my phone for work and pleasure so it is extremely important to have coverage when needed. I live in a major populated Metro area in MI. So the coverage should be available. The rep sold my wife and I on the 4G service and how fast this phone is going to be and evan demonstrated it for us the apps, internet and the games. But what they DO NOT tell you is when you are in the sprint store they have a magnified signal by the antenna they have installed that makes the phone service seem like a dream. Oh but when you get your new shiny phone home and its searching and searching and searching (you get the idea) and you think wtf happen?!? it was so fast almost instant at the SPRINT STORE! I live exactly one mile from the Sprint store so their is no way its due to where I live....DOOPED I TELL YOU!!! 4G Is only available in ONE city in MI Grand Rapids Population of 189k wow sprint you really went all out with the great 4G coverage you blast in our face daily!!! Explain that! Then when you call customer service and explain you live by many towers ... you get oh thats the problem you live to close to the towers. I live to close to the towers how about when I am on the road dropped calls and no internet. Oh well that is because you are in motion and Sprint does not guarantee service in motion and when in doors. Are you kidding me 90% of our nation depend on cell phones and dont even have a home phone anymore and you are going to tell me you cannot guarantee. And it doesnt matter how many times you call, you will get a different person but the same o'l phone script. Then you ask what about the 4G service that you advertise DAILY about? oh its coming. When? Soon? Trust me I sadly regret every time I attempt to use my Sprint phone for leaving Verizon to save a few bucks...my advise to you pay the few bucks and save yourself the headache of this mess of a company, dropped calls and constant search of internet service...that OVER promises and under delivers. I learned my leason this time. I do not care what SPRINT has to offer now or in the future they will never earn my business back ever ever again. Sincerely Mr & Mrs Dooped

my wife lost her phone and we went and got her a replacement under my upgrade. the next day someone returned her phone and we canceled the upgrade. It states in sprint (You may have to return any product purchased with the service before your account will be canceled. Customers are responsible for all their usage charges (included but not limited to Monthly Rate Charges, add-ons, casual or out-of-plan usage and related taxes and Sprint surcharges). However, if service is canceled within 3 days of activation, the activation/upgrade fee will be refunded.) YOU MAY, they didnt say you have to. But I canceled the upgrade and service to the new phone within two days. so we argued about it, they say there going to call back, never did.I called them back, we talked for another 15-20 mins and they said they will call back. Guess what? they never did. What the heck kind of customer support is this. I really believe that sprint will go downhill fast if they keep this up.