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I called into to sprint to inquire about an upgrade and was out of my service contract. I specifically asked the customer service person if i was out of my contract and if i wanted to leave would i be charged. The person i spoke with said i am out of my contract and i wouldn't be charged. Come to find out i get the bill and it shows for the two months they charaged me $50, the last 4 months of the contract they don't continue to prorate your amount they keep it flat incase you do leave. Because the person i talked to didn't write it in the notes and my phone call was one that wasn't recorded they would not do anything to rectify the issue. Sprint is known in the industry for having incompentent people working there and this just reassured that they do. I rated the customer service a 1 i wish i could rate lower as i don't think N/A provides the amount of value they don't provide.

Sprint is the worst carrier ever. We haven't been able to get data in the area around our house for the last several years so we switched back to Verizon. After speaking to numerous representatives in numerous departments, Sprint will not wave the $100 cancellation fee, charged a late fee and is trying to charge for the last month when we cancelled the service. The technical department supervisor has been escalating this situation to the various department heads on my behalf and has gotten nowhere. Sprint will not budge even a penny and they want to be paid for a service they did not provide. I was told that there has been work on the towers and they are aware of the data problem, but since I cancelled my account, there is nothing they can do to reduce the final bill. While my account was active, they would not do anything either. We had some serious issues because of lack of data service (my husband is a disabled Vet and cannot get data when he is out of the house in an area two blocks from us and as a result, he has to use the phone rather than see the information on his apps which keeps him out of the house for longer periods of time and this was hard on him, both physically and emotionally (he is disabled both physically and mentally)) and after telling the story to two different supervisors, they each said, and I quote ?so, do you have any more questions? as if I had just asked a simple question. My situation was not acknowledged in the least. There was another situation we encountered in the beginning of our Sprint years in which we never complained and let it go at the time as things happened, but even bringing up that situation to the supervisors coupled with the problems with the lack of data in my area, made no difference. All they care about is getting their cancellation fee (which we were forced to cancel as I cannot have my husband out of the house longer than necessary) and the final bill amount of which they charged even after we stopped service plus a late fee. In all my years of dealing with companies, Sprint is by far the worst. I told them to just go ahead and put me into collections, as now I won?t pay any part of the final bill whatsoever. It is now my goal to spread the word.

Christian 375577291 is a rude bully that shouldnt talk to customers and he was the only native english speaker I could talk to. No 3g or 4g and they could care less once they have you on contract.

I had a minor issue with my Blackberry and visited the Redmond, Washington, store. There, your rep, Masoud Bagheri, was polite, helpful, to the point, and got the job done. I was pleased. Perhaps you need to turn the many irate customers/complainers on this PhoneDog page over to him. Give the man a bonus or a raise, which ever is greater. . .