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I intended to drop my Sprint plan after terrible reception and bad customer service experiences. But the lure of the low price phone plan got me on my recent trip to Delaware? My iPhone 4S?s speaker hadn?t worked in many months. I called the Sprint customer service line to see when we were eligible for upgrade. Apparently we were eligible right then. I also wanted to add another line to my phone. The customer service woman told me that we could even save money by adding a phone line (as their plans had changed significantly over the past year). We went to Best Buy (at her recommendation) to get new iPhones. The man at Best Buy was pretty rude, but he did hand us a paper and explained to us that if you had one line it was $50, two lines made each line $40, three lines made each line $30 and four lines made each line $20. I did a double take. Since I was looking at three lines, the man explained to us that we would be paying $90, so we might as well get four lines to make it $80. Data was extra per line he explained. So our bill, according to him, would be around $140 or so plus taxes (with data added for only two of the lines). We were hesitant because we didn?t know what the catch was. Plus, the Best Buy guy right next to us screwed up another person?s line by losing their work number. We left and went to the actual Sprint store. We had to wait almost 45 minutes to be seen. It kind of felt like a doctor?s office in that way. There were four employees there who were working with two or three customers. I asked the same question to the girl who helped us about the cost. She said it made a lot of sense to switch, as we were paying $147 already with just the two lines. I confirmed with her again about the pricing, asking for the informational page to take home. She spent another 45 minutes or so setting up the phones. She instructed us to sit down, so we did that. She was really nice. A few days later Sprint sent me a message that there was an error on my bill. Evidently, they had left one number on its own plan with the others on the new plan. I thanked them for fixing it. The woman then said my next expected bill would be $509! I said ?what? This must be an error.? She explained that the next bill after that would be my normal rate of $261. I told her I never would have agreed to that. I had been explained by three other Sprint employees and one Sprint contractor that my bill would be around $140 since we weren?t paying for minutes individually anymore. She said that was my bill now and the $509 was just two months that I had to pay in advance. I asked to speak to her supervisor, Kim, who had trouble hearing me on my Sprint line (no surprise there). She explained how they charged me is $50 for line one, $40 for line two, plus $30 for line three and $20 for line four (which now as I?m writing this would STILL be lower than my monthly bill quote!). I explained to her that this couldn?t be true. I had three other Sprint people quote me (in writing some of the time!) what my bill would be. That I had been willingly deceived into agreeing to keep my phone with Sprint and to add more lines. She kind of agreed, but stated that the only thing she could do was to charge me the way she thought I should be charged. I?ve written about my distaste for Sprint before. They have such terrible reception (in my metropolitan hometown), that it?s a joke amongst us Sprint users that you have to check up on your text messages because often they?re not going to go through. Their customer service was blatantly bad in 2011 when we got the phones in the first place, but now it?s deceptively bad. Sprint tells you what you want to hear in order for you to sign that contract. But just because Sprint says something, it doesn?t make it true. And about their unlimited data, because what would a Sprint review be without it? It?s not good. Yes, it?s unlimited, but it rarely works. In order to Google things on my phone I usually have to be hooked up to WiFi. That makes having unlimited data quite useless.