Boost Mobile Reviews See All Boost Mobile News

The good: Pay as you goThe bad: Worst Customer Service EVER!!!Summary: I checked my phone as it said my account expired on April 7. I had $9.40 on my phone. That morning I Reboosted and added $15. I tried to check my balance to make sure it was added and the phone wouldn't connect to the network so I went online to find I had the $15, but the $9.40 was gone. Apparently you have only until 1 am the day your account expires to Reboost. I thought this was grossly unfair and not stated in the fine print when I signed up. I called customer service and was told my phone wasn't working because my account had been closed. I had to turn it off and then back on to fix it. Fine, but they would not give me a credit for the $9.40 I lost. I told them it was unfair and that I didn't know that expiring on April 7 did not really mean expiring on April 7; it meant it expired the first hour of April 7. Now most companies will give you a break if you are a good customer. Not them. I asked for a supervisor, they also told me they couldn't credit my account. I sent an e-mail and got no response so I sent another angrier e-mail and got an apology, but still no credit.I checked my phone. If you scroll down to get the balance and keep scrolling the expiration date is below. Then two blank lines. It looks like that's all there is. If you keep scrolling you find the part where it has to be done by 1 am, but unless you had a reason to continue scrolling, I can't imagine why anyone would. So, IMHO, it is set up to be deceptive. It should say 1 am on 04/07/07, notMinutes expire:1 amI'm sure they they pick up a lot of extra money that way. Now, knowing that, you'll be fine if you choose them. But know this, customer service is horrible. They do not budge. The idea of the customer always being right is unknown to them. I suspect it is because pay-as-you-go is seen as the option for the lower class, or people with bad credit. Maybe they don't feel the need to cater to peopl

The good: Low per-minute cost.The bad: No- or intermittent text messaging, lousy Customer Service, horrible Tech Support, lots of dropped calls.Summary: This review is, of course, only my opinion based on my family's experiences. In the spirit of fairness, your results may differ, and you should feel free to sign up with Boost if you think the problems I've experience could never happen to you. Just be aware that a poor choice can be costly.Our household has four cell phones- used primarily for ?emergency? and very casual use. We originally had service through our land line carrier, until we figured out what the per-minute charge was, and decided that a pre-paid, per-minute plan would work best for us.For several years, we've used Virgin Mobile, but found that the signal strength was great everywhere EXCEPT at my oldest son's school due to the location of the cell towers. He could receive a signal outside the building, but not inside. (No lectures about cell phones in school, please. Remember, this is for emergency use and transportation to/from after-school activities.) My wife had a similar problem where she worked. Because of this (and ONLY because of this), we decided to switch two of the phones to Boost. It didn?t take long for our troubles to begin.We found that the signal strength that concerned us with Virgin was no longer a problem. Dropped calls, however, were. In over six years of service with the two other carriers, we can count on one hand (OK, maybe two hands) the number of dropped calls we had with all four phones. Boost was a recurring problem. I've lost count of the number of times that I've tried to call the Boost phones, only to have the call dropped in mid-ring or mid-conversation, or to get a ?not in service? message when I knew for a fact that the phone was turned on. It sometimes took a half dozen or more attempts until I was able to finally complete a connection. And getting credit for dropped calls? Check out their web site and see if you can find any mention of quality of service or dropped calls. Of course, you can ask Boost, and they'll tell you that this has more to do with local cell tower placement. Your actual performance may vary, depending on your location. Cleveland, Ohio, though, is not out in the sticks, and this should not be the major problem we found it to be.Problem number two was receiving text messages- it didn't happen, or at least not consistently. Text messages MIGHT arrive- or they might not (and probably won?t). They might arrive a couple of days or even a week later- or they might not. Contacting Boost Customer Service via e-mail was less than useless; it sometimes took up to two weeks for them to respond. As a matter of fact, we're still waiting for an answer to our last e-mail from over a year and a half ago.Calls to their Tech Service number were no better. They went so far as to ?reset? our account three times without any improvement before they passed us off to Sprint (parent company), and the problem was ?escalated to Level 5?. That?s apparently Boost-speak for ?make the customer think we?re doing s

The good: It works every where I live in the middle of nowhere and I always have a signalThe bad: noneSummary: It's a great carrier if you need a prepaid phone works with all walkie talkie phone(major plus) and the air time prices and walkie talkie costs are good. I would definately recommend Boost Mobile!

The good: No commitment, I always have a signal, they have a plan for $49.99/month that has 300 minutes and free walkie talkie, great phonesThe bad: None yetSummary: Boost mobile is a great phone to get whether you are looking for prepaid plans or monthly plans. Especially since there are no activation fees or agreements.