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The good: Pricing, Push-To-Talk, Motorola phones with decent sound quality.The bad: Too many connection and poor service issues. Customer Service is a nightmare. Lousy web connection.Summary: I've been a Boost customer for over a year now. But the customer service goes from ok to really bad. I spent over an hour last week on the phone with customer care just to change my mobile number. In all, got transfered to 4 different people throughout the company. First the Boost care rep couldn't complete the request, then for some unknown reason, he transfered me to someone from Sprint or Nextel. The rep at Sprint/Nextel didn't understand what I wanted. Kept asking me if I wanted to port my number to a new service. I found myself practically yelling at her. Simply saying ALL I WANT IS A NEW BOOST NUMBER! Kept getting put on hold. After repeating all of my account info three times in a row due to a bad connection (with other reps laughing loudly in the background). Put on hold again before the dimwit comes back on and again, transfers me BACK to BOOST! So then the connection was almost non-existent. Couldn't hear this new Boost rep for anything. Thought I was talking through a can with a string attached..By this point I was wondering if any of it was worth it..To top it all off,after all was said and done,I discover that I got $10.00 deducted from my balance for a 'Market Transfer' fee AND a 'walkie-talikie number change' But here on the Boost FAQ's it states that up to 3 number changes are free, THEN YOU ARE CHARGED $3.00 each one after???!! On top of that, I got a call dropped and my phone read 'No Service' for almost an hour before the signal returned..I'm on the $50.00 unlimited plan on my boost phone and pay-as-you-go on the second family phone and I guess the old saying is you get what you pay for.I do like the walkie-talkie service (when it also works like it should). I used the old Nextel back in the mid-90's in the NYC area and the direct connect wasn't as bad as it is now.. They really need to overhaul the way the company deals with it's customers and not just rely on pricing and value deals to keep subscribers.

The good: None.The bad: Can't access email after a month. Web connection is extremely slow.Customer and Tech Service are horrendous.I 9 phone is overrated and poor quality for its cost.Summary: I cannot access Gmail. During the past month, I have made numerous phone calls to Boost about this, easily spending 10 hours on the phone with them. At first, Boost claimed it didn't understand the problem, each time asking the same questions, and giving me the runaround. Finally, today, Boost says it does not provide access to gmail and I should have read the fine print (wherever that may be).I do not accept this argument.Boost advertises its monthly unlimited service as unlimited calls, texting, and web access, and web access. That implies the ability to access major web-based email. Therefore, I consider this to be false and deceptive advertising. Other problems:The web connection is extremely slow.The I 9 phone worst designed phone for its cost that I have ever encountered.During the past month, every time I called I got the same routine every time: How sorry they were. The last call, I didn't get even that. Then they proceed to ask the same questions. Supposedly I have an account into which they're entering notes, but every time I call it's was a complete blank slate.You can't contact Technical Support directly, and Techical Support either does not respond, or does not respond in the timeframe and gets back to the customer with a half-a--ed voicemail or email claiming it needs more information. No call back information is left. Then you have to go through Customer Service again and play 20 questions, even if you say you are returning a Tech Support call. Then you get shoved down the black hole of hold again.

The good: AFFORDABLE! 5O DOLLARS UNLIMITED, TEXT, WEB, PHONE CALLS The bad: Poor customer service, wait time too long, issues take a long time to be resolved/ Some poor receptionSummary: So i had boost in 2005-2006 then switched to nextel then back to boost as of 6/18/09. I wanted to port my old sprint number over to boost but the ppl in the store activated with a new number and told me to call and switch the number after i pay the balence on the nextel account. i did and then boost told me i could not port it over on the new boost activated sim. i went back to the store 3 times before it was resolved. called boost 4 times. on the phone for over 2 hours!! 2 ppl said i could port it but i needed to be on a phone other then the two that i was trying to port the number. when i called back from another pone they said they could not port it OMG so the next day i went to the store and had the manager call they said no then he called back and they did it after another 1 hour and a half!!! never again. in the end they gave me four dAYS OF CREDIT FOR HAVING THE 2 PHONES ACTIVE BECAUSE I CANCELED WITH NEXTEL.

The good: Same great Nextel service - just no contract :)The bad: Older internet (Hey the iDEN system is still TDMA). Text messaging is via the web.Summary: I bought the BoostMobile Starter Pack ($19.99+tax) and am using my i560. Service for the first few hours after activation was kind of flakey - to be expected - but afterwards, awesome. The same great Nextel service I was used to and the CS reps ARE friendly and based in the US. Some people who post here are just idiots and remember, for every BAD post you read - there are at least equally if not more satisfied customers.