AT&T Reviews See All AT&T News

As the second largest wireless provider in the United States, AT&T has a plethora of contract and no contract cell phone plans and phones. Use our tool to compare AT&T cell phones and plans to find the one right for you! Also, check out the reviews about AT&T below.

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AT&T is among the largest cell phone providers in America. Boasting of exceptional coast-to-coast coverage and fast download speeds, it is no wonder why AT&T has become a reliable option for those who require a cell phone network. Not to mention, they have a number of plan offerings suitable to just about everyone. With a wide array of cell phones, tablets, and mobile hotspots, AT&T has been able to prove themselves among the top service providers in the country.

Are you interested to learn more about AT&T? Make sure you read the reviews on our page so you can get a first-hand account of other consumers’ experience with AT&T. This will help you decide whether or not AT&T is the service you need.

Do you have an AT&T experience to share? Send us your review and help out other potential customers make a decision!

Average user reviews

Based on 412 Reviews

Overall
2.218445
Service Quality
2.332525
Customer Service
2.27427
Service Quality:
1
Customer Service:
1
Overall:
1
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Review Rating: 
0

Would Not Recommend to a friend.

Duped again

Posted on: June 30th, 2014 by Michaele Follette

You would think I would learn after being duped by AT&T several times in the past. But stupid is as stupid does. A rep called and offered the Uverse up grade at NO additional cost and it would lower my monthly bill for I year. Low and behold, 1 week after installation, the bill is $317+. I called and was on hold at least 30-40 minutes before someone could help. Some help. They did take the installation fee and modem fee off, which was NOT suppose to be there, but could NOT give me the monthly rate which was quoted to me. This has happened to me in the past. DO NOT BELIEVE THE LIES THEY TELL. Shame on me. After this term is done, I am done with AT&T after 40 years.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
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1
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Review Rating: 
0

Would Not Recommend to a friend.

do not use at&t!!!!

Posted on: June 23rd, 2014 by Karyn Criner

Worst customer service. A rep told me how much my bill for phone and Internet would be monthly,so that's how much I sent in. Come to find out,he lied and now I owe almost $200 in over due payments?? Wtf,all they said they could do was give me a $20 credit the rest is on me. Worst company, full of liars. And way over priced for slow Internet. Do not use this company!!! Liars and crooks,hidden fees. Worthless representatives that give you the run around. I thought the customer was always right. Well not with at&t. All they want is your money...good luck trying to get it from me,crooks!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
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1
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Review Rating: 
0

Would Not Recommend to a friend.

worst customer. service ever

Posted on: June 20th, 2014 by Dana Jordan Mcknight

They are telling me my phone was damaged and now having to pay for a damage that i didnt do 399 dollars on top of that they advertise for a family of three 160 and my bill is 274 they are nothing but liers and want nothing but all your money . I sick and tired of dealing with these phone companys that only care about money not the customer

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
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1
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Review Rating: 
0

Would Not Recommend to a friend.

I'll rate 0 if I can

Posted on: June 16th, 2014 by Jeanae Landry

Hidden fees everywhere I called the customer service center they are complete idiots. Only stick to what they want to say to get you off the phone and do what they want you to do which is just pay whatever .they are not understanding and they don't listen . managers are the exact same idiots.seems as if they found a bunch of un skilled people off the street to work for them. I DO NOT RECOMMEND THIS COMPANY!!!!!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
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1
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Review Rating: 
0

Would Not Recommend to a friend.

Stay away

Posted on: June 4th, 2014 by Anonymous

Hidden charges everywhere. EVERY-WHERE. My DEactivated account was billed (then the bill was reversed with apologies). Then my deactivated account was silently activated and I was billed although pretty much non of the services worked. That was called a VALID activation done according to the agreement. This is the kinda shit that makes a customer switch and never go back. That's what I'll be doing. Hello T-Mobile!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
4
Overall:
2
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Review Rating: 
0

Would Recommend to a friend.

ATT ARE ROBBERS

Posted on: May 23rd, 2014 by Tee Jackson

I changed internet service from one provider to At&t because I thought the u-verse internet service would be a great! They first charged me $100 bucks to install the service that could have been installed by teenager. Then I found out, if your 1 day late on your bill, the late fee is the same amount as your monthly bill, so your monthly bill is now double. Then they call you to make the payment and when you get someone on the line to make the payment they charge you $5 to make a payment. AT&T ARE ROBBERS!! After this contract, I'll never do service with them again!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

ATT ARE LIARS, I do not recommend them.

Posted on: May 21st, 2014 by Yee Xiong

When I first went with ATT U-verse the sale rep told me that I will be getting a $100 rewards card in which I can use it to pay for my ATT bill or gateway. But after more than two months of waiting, I never receive the confirmation letter regarding to the reward. When I called ATT, they said I should be getting it in a few days. I waited for weeks nothing has showed up yet. F-ing liars. To this day I am still paying for the outrageous bill of $87 instead of $32. I'm about to cancel these thieves. Don't advertise something you cant keep.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
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1
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Review Rating: 
0

Would Not Recommend to a friend.

Better options available

Posted on: May 8th, 2014 by Doug Mack

AT&T automatically renews business phone contracts with or without customer approval and with little or no notice or advice from customer service reps. No other carrier has ever done this to my account nor did AT&T a few years ago. AT&T continues to behave like the monopoly they were a few years ago, when, in fact customers have many more choices. Advanced products and copious advertising are not substitutes for good customer service in my opinion. I have been surprised and angered by the arrogance and rigidity of AT&T customer reps and the egregious policies of the company at large and would not recommend them.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Even one is more for ATT Customer care nd especially the manager

Posted on: May 6th, 2014 by Jody Lax

I called AT&T on Saturday about family map. I told them family map is not working ever since i took the plan i never able to track my son and faced lot of troubles, i talked to them about more them two hours they keep on lying to me about the map finally Jessica one of the customer care representative concluded AT&T been lying to me from past 3 months she she will call me on monday 6 pm. But she called me i called them back on tuesday with the same problem they were being very rude and they said i can go legally if i have to. So they are advising me to go legally I was shocked at the attitude the manager was showing that day! . The manager also said it took three months and it will take more time and he says all the time is resolution time. Which company has a resolution time for a problem for over 3 months? i wonder!!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Worst Customer Service

Posted on: April 23rd, 2014 by Sulav Lal Kakshapati

worst customer service..... Lost my phone and tried to get a new phone through my insurance. Apparently they cancelled my insurance without letting me know. Paid for the insurance for about a year and when I need it, they tell me that the insurance is not added to my account. Called them thrice... the first operator transferred me to the insurance company but it never got throw, the second operator was a lady, she hung the phone up in the middle of the conversation and last operator wasn't any helpful either so I cancelled my line right then and their. They only care about money. When I didn't have an insurance they advertised it as an good option to take my money, when I am in need of it they say I don't have the insurance. This is the only case, I have been billed for things that I have never used and waited hours to sort in out in the past. The billing system is so poor that even the operators are confused and they keep transferring you from one dept to another. Normally I don't write bad reviews but this was a limit to it.

This review is the subjective opinion of the user and not of PhoneDog.com

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