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Wasted 2hrs on the phone and online. Transferred from one rep to another to re-do the same stuff. BTW, I worked for a cable tv company and we knew customers could go elswhere. Virgin Mobile couldn't care less

Their system seems to be so fouled up I actually feel sorry for the customer service reps. Actually, I don't feel that sorry for them. The company just cut my service off for no reason and now I've been sitting on the phone with them for fifteen minutes while this guy tries to figure out why. I also had to file a dispute form through my bank last month because the company had overcharged me $50 and magically could not find any record of it. That issue still has not been resolved. I could let fifty bucks slide but now it is a matter of principle. I'm pissed. Is the savings worth this crap?

I have been talking to virgin mobile for two days and after being transfered at least 5 times each day I'm told they will call me back because my order is in a different department that they can not access. This is the worst company to ever be in business.

I bought the new HTC EVO 5 because it seemed like a good deal and the service price was a little cheaper than my T Mobile plan-big mistake,my internet and text messaging did not work after 3 days. Their tech support is a pain in the ass to reach the right person to talk to and they are all clueless,i wasted so much time being on hold to get no fix to any of my problems and then they told me i might be without coverage for days,with no view on the horizon when it would be fixed,my easy solution was to return the phone and cancel service(their service was so glitched they couldn't even locate my account through my phone number i might add) and went right back to T Mobile-look it's simply not worth saving a few dollars to go with them if you don't want a headache and the worst customer service of any company i've ever dealt with-STAY AWAY!!!!!!!!!!!!!