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I tried to get service through Radio Shack. After they entered all of the necessary information they got a message that the activation center was not available. I came home and entered all of the information again, then got the same message. I chatted online and then tried again, but got the same message. Then when I called Customer Care per chat instructions, I got the message to contact my service provider and a hang up. I tried this 5 times and got nowhere while chatting with an agent who would also not give me any help. Finally, I DEMANDED a supervisor after the agent, Darwin, would not give me an email address for Customer Care. I spent a total of two hours on the phone and an 8 hour day connecting to Virgin. It finally works, but if this is how it begins, I prefer not to continue with them. Since I received calls from them, I asked that they not add that time to my 300 minutes limit, but the responded by telling me I should have called *86. They just don't get it. CUSTOMER SERVICE with Virgin, is a disservice and not at all sensitive to customer concerns.

I wanted a iphone for the longest but i like the fact of no having to be on a contract because i can pay 50 a mo. and get unlimited everything. so while searching for no contract iphones i stumble upon virgin mobiles website and they sell it at the cheapest price. I read the reviews about the phone on their website and they were pretty good but now that im reading reviews elsewhere i wish i NEVER ordered a phone from them!! First of all i tried to order it online but the website is dumb as hell and wouldnt work when i did it so i called them so i can order it through the phone. The first representative i talked to told me my card info is wrong, actually its not they just cant understand ENGLISH!! So i hung up with him and called again, Now im speaking to a different person and she gets my info and tells me the order went through. Ok so now im happy im getting my phone. I call a couple days letter to see when im going to get it because when i try to track order on the website guess what, IT DOSENT WORK!. So they give me my fedex tracking number.. The day comes and I NEVER get my package, I call fedex and they tell me they delivered it so i tell them well i never got it. Come to find out the representative put in my street address wrong and it sounded nothing like my actual address so i dont know where she got that address from ! stupid ! So i call these people so many freaking times trying so explain to them my situation and im getting little to No results i feel like im running in circles and im confused on this whole situation. Each time i call a diff representative gives me diff info. Its a shame they dont understand anything because their not american and their always says how their going to help you.. and they understand your frustrations blahh blahh blahh No they dont. they dont care foreal cause if they did i wouldnt have to call them like 6 diff times in the day to get try to find someone who will make sense!! I didnt think getting a phone would be this damn difficult. Im angry i dont even want this phone no more after reading many reviews i see people have problems in all areas of this phone company, the price isnt worth the headache. So im now tellling them i want my money back and i dont care what their talking about i will get my money back one way or another because their customer service is awful and i dont wish to deal with them ever again in the future. I give them my address and they cant even spell it correct even when i spell it out for them! then they keep repeating to wrong address that they sent the phone to. Like im so pissed i spent almost 400 dollars for a phone that i havent received.. i feel like this issue is going to last for about a month or more at the rate all this is going im not giving up because i dont have money to be just throwing around i want my refund. and i might have to go through my bank if this dosent happen quick enough i dont have time to be calling them and hearing the same bullshxt just to shut me up. ill post another review when i figure whats going to happen next.

I thought AT&T was bad. This is the worst experience I've ever had trying to make a purchase. I tried to place an order on line but their policy - which I've never seen on any other web site - that the shipping and billing address have to be the same. I have a PO Box for my credit card for my security. Most online stores allow entering both billing and shipping addresses, even if customers want to ship something to their work address, instead of home. I tried chatting with the online technician who kept sending me boilerplate messages before finally saying I'd need to call a number for help. The phone system is the stupidest I have ever encountered. It is set up for existing customers with NO menu item for making a purchase or checking on an existing order. I had to go through every menu item before this was clear and only by continually pressing ####### could I get the system to finally connect to a human being - one who barely speaks English and is only reading a script complete with boilerplate greetings and assurances that he's there to help me. The person I get is a technical support person who can't help me and then has to transfer me to someone to take my order. 36 hours after placing the order I see my credit card has not been charged, so I go on line to track my order. THe web site has no record of my order so I go through the whole ridiculous phone system again and after being put on hold 3 times the script-reader has no information at all on my order and I'm told to call back in a few hours. I ask for the number I'm supposed to call to get directly to someone who can with an order, and I was told I'd have to go through the support menu again. Unbelievable! How the hell do they stay in business? When I was called back after they found my order I cancelled it, was given a cancelation number, but the phone was shipped anyway. It wasn't signed for so I couldn't refuse it at delivery. It has been a nightmare trying to get the dam thing back and biggest insult is I have to pay for the shipping for a phone that wasn't supposed to be shipped to me anyway. Only masochists should even consider doing any business with Virgin Mobile.

I have had service with virgin mobile for almost two years. It's not the best but it is cheap. I finally upgraded my phone from the lg optimus to samsung galaxy. Really better phone all together. But know I'm trying to put service back on my old phone. And it's not taking. I have called tech support 5 times and received and ridicules excuse why its not working. Each tech has done exactly the same 5 steps the previous tech did. Didn't solve the problem. They document that I have had problems from the begining. Yet they can't solve the problem but they are great at passing the buck to another tech. So know I'm waiting 24-72 hours for a call back for that tech to reset the phone and still have the same problems. These phones are not complicated. There is only so much you can do before they realise it is the phone. I've told them it is the phone. Well know I have to clear my schedule for a phone call. Great!