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I was a loyal VM customer for years, but left when my ex put me on his plan. I recently came back and spent $300 on the Motorola Triumph and a monthly plan. I've been back with VM for 4 months and I ordered my new T-Mobile prepaid phone yesterday. With VM, I get NO signal. My phone disconnects and needs to be reactivated every couple days. I lost my internet for a while and called VM, after navigating my way through the HEAVILY automated phone system (putting in my phone number 3 or 4 times) I finally was talking to a person and what was the first thing they asked? What my phone number is. I told them my problem and they said it sounded like a phone problem, so they were going to switch the phone out. I was frustrated. I had already gotten 3 warranty replacements for this phone as it was. The first one wouldn't charge, they sent me a second one, which would only charge when the phone was off, then they sent me one where the touch screen would lock up and then it wouldn't be responsive to touch on the entire screen, only on portions of it, which made it impossible to unlock, so this would be my 4th exchange. So they send me the new phone, I plug it in and NOTHING. I turn the phone off and plug it in, and what do you know it charges. I call them and tell them that ONCE AGAIN, the phone they have sent me is defective. They tell me they will make notes in my account and apologize and say they are sending me a new phone, they verify my address and tell me I should get it the next day. Next day comes and goes. Two days, three days, four days later I call and can't get through to anyone, so I email them. Due to high email volume, they will get back to me in 24 hours. 36 hours later I get an email telling me it was never sent and they need me to give them the address I want it sent to. ARE YOU KIDDING ME!? So I email them back and tell them its the address on the account, the same one I gave the representative on the phone and to look it up. I also tell them that I'm incredibly frustrated and upset. I get an email within a few hours, telling me how they are sorry that I am unsatisfied. YES. I am UNSATISFIED. I'm LIVID. That may go a bit beyond. I hope that once I get this new phone I can sell it and make at least SOME of the money I flushed down the toilet back. I will NEVER use VM again, and I will warn against them EVERY chance I get. STAY AWAY!!!