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The good: Nice commercials.The bad: Everything else.Summary: My experience:I was overcharged by $100 two weeks ago. Six calls and countless supervisors later, no results! (ATT's Michael Lopez, James Stone, Lasura Austin, Luke and Karen were a great part of my bad ATT experience-thanks!). Did I mention the countless lies, dismissals and misinformation I received over the hours of talking with Customer Service? ATT is hapless, hopeless and helpless. Stay far far away!

The good: You can get someone on the phone... may not speak english but, there is someone thereThe bad: read below Summary: I signed my contract with att in April of this year. I have had nothing but trouble ever since. Not only with the bill but with the phones as well. I have not recieved a bill yet that, I have not had to call them, for over charging me here and there for stupid little things, that when I asked about them and what they were the lady couldnt even tell me what it was. I find it ridiculous that I have to call every month to get thier little "Other fees and charges" taken off. They have also turned my service off for no apparent reason, bill was paid and was paid when due, yet I dail the phone only to hear " your service has been temp. disconnected". Thats just the issue I have had with my bill. Moving on to the phone and the warrenty departments customer service. I had the PHone right about a month before it started acting up, i let it go for a few weeks until the phone was finally totally unuseable. I called the warrenty department, and explained everything and answered thier 150 questions to finally hear they were sending me a replacement phone, I paid $15.00 dollars to have them send it over night beings that my phone was not working at all. I get the replacement phone, when inserting the battery I notice it has water damage and will not charge. So once again I find myself calling att. And I hear the same thing I heard the time before 150 questions, And ok we are sending you a replacement. Well I tell them I paid for an over night service and you sent me a phone that didnt work so I want this one sent over night, and I am not paying for it to be sent nor am I sending the old phone back until I get a phone that works. Well that has been a week and a half ago and I still have not recieved my 2nd replacemnt phone in 3 months, But you can beat I sure got my bill. They want you to pay them thier money on time, but they sure arent worried about weather or not you get a phone much less if it even works. I will be turning this service off and they will not be getting a dime of my money!!

The good: Rollover minutes. Store associates are very friendly.The bad: Weak to no signal. Over priced plans/data packages.Summary: Service used to be great when they were still Cingular and before the iPhone. Now I get constant dropped calls. Text messages sometimes never send or arrive.Signal will go from 4 bars when I dial down to 0 when I press my send key. This happens all the time lately even when I answer a call. I will have 3+ bars while my phone is ringing, and when I press the call pickup button the signal will drop. My wife is constantly going to voice mail when my phone doesn't even ring on my end.Lots of dead spots both indoors and outside.Data seems fast when it does connect. I have recently been getting my data connection refused. I think this has to do with the network being overloaded. This never happened before the iPhone. If they sell millions of these and they are constantly using data you would think that they would increase the number of towers to deal with the increase in network traffic. That hasn't happened. Verizon and Sprint spend millions upon millions of dollars every year to expand network coverage, but I never see that AT&T or T-Mobile spend anything on network expansion. I know it costs quite a bit to maintain a cell network, but at the prices that they charge (especially for data) they could put some money aside to add towers and eliminate all of the dead spots.I have over a year left on my contract but I am going to have my number ported and pay the ETF. At least they give you $5 off per completed month of your 2 year agreement from the $175 fee that they charge.

The good: Roll over minutes option The bad: Roll over minutes change optionsSummary: AT&T has arm twisting tactics in place connected with the rollover minutes options. If you acquire roll over minutes and want to change the wireless telephone plan to a lesser amount based on your monthly usage - the company is stating that all minutes acculumlated, regardless of the length of time with the company, will be taken away due to the change to a lesser minute telephone plan.