T-Mobile Reviews See All T-Mobile News

I placed and order online, and never received my order. T-mobile had canceled my order, because they didnt enter my address correctly. So they cancel my order, but never returned my $110.75 back to my card. I contact the company over the period of 3weeks. I got hung up on a number of times and got the run around the majority of it. I finally had to call my bank account to dispute the charge and get my funds returned. This was such a horrible experience, when you try to to bussiness with a company but they shaft you for your money. I really cant believed this happend but it did, and i was a nightmare. Do not do any business with this Company, Run away.

I requested for Simple Choice plan and the representative ordered somehow Prepaid plan and when I called them to rectify the mistake they ordered again a Simple Choice plan and asked me to pay for both Pre-paid plan and Simple Choice plan for the same month.Also, they gave a new number to me which I wasn't aware of.The Customer service managers are so rude they will say that we understand your problem but we cannot so anything about that.

So I work at chipotle and they said i was going to get 12% off my next bill and on.... did not happen. they said no extra charges/taxes were going to be applied for the rest of my bill... just got my bill with like $50 charges not even specified!! service sucks!!!! do not use them!! i prefer metro pcs over this 100 times or aio!! its my first month and i regret getting them.

I have been with T Mobile for 28 months. In those 28 months they have tried to double charge my account 13 times. I have not once been late on a bill and after 28 months I still don't have the better pricing options on phones. I don't actually get service where I work, my phone resets itself once a week now, it turns off w/ a full charge and when I turn it back on it says I have zero battery and turns off again and T Mobiles customer service has told me that essentially I am SOL, I have called customer service multiple times about these issues. I went into a T Mobile store two weeks ago to once again try and get a phone with zero money down since I need one and don't have the money to put up front.They told me because I am military, I automatically qualify for the better pricing options. Well after two hours they told me to come back on another day. I came back and again was told my account hadn't been updated. This happened two other times until I was finally told I actually do not qualify because I am military......what the hell? This company does not care about its customers, it does not care if your phone stops working through no fault of your own.