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For 6 years, I've owned a wireless phone from NET10. The first five of those years were uneventful.I have purchased thousands upon thousands of minutes in those years, and in this last year I TWICE mistakenly purchased a monthly plan that eradicated those thousands of minutes. TWICE, customer service has extended me the courtesy of recovering a great deal of those minutes. For that I am grateful. I am forever contacting customer service to add minutes to my phone so I may avoid another incident like the ones that occurred this last year. I will note that it took 12 days and dozens of calls to resolve the issue the second time, but it was resolved to satisfaction. Do not give up if you truly believe you've been wronged. Keep your cool and appeal to a manager. And thank you, NET10.

??I have been a Net10 customer for seven years. When my current service date ends Jan 15, so will my association. Arguably, Net10 prepaid plans rate among the best. But, it is not worth the headaches you will endure. The biggest problem is they are not a stand alone company. Net10 relies heavily on other carriers such as AT&T, T-Mobile, Verizon for their data and satellites. Your Net10 phone SIM card comes from one of these carriers. This has created major issues with data transfers from my memory card, picture messaging, emails, WiFi connectivity on both my current and previous phones. After my circus run with the CSRs (obvious reps dont document your calls in detail which would eliminate repetition in problem solving), I finally spoke with a manager who stated faulty phone features are not the responsibility of NET10. WTF?!!! My Samsung phones were NET10 purchases. NET10 is a prime example how customer loyalty can turn to dust. I will gladly pay more with another provider. It is worth my sanity.

Just one horrible experience after another. I was extremely patient with them. Their customer service is like dealing with a programed computer that has no sense of humor nor a real command of the English language. My phone number was lost, then found. I was constantly dropped from their service even though I was on an automatic payment plan. My phone decided it would either be a voice or data phone but not both. After days, I was able to receive voice but lost the data side. Net10 offered to send me a new phone and when I received the box I found out that I had to send them the my phone first!!!!!!!!! WTF! The voice side went out after another couple of months. T-Moble here I come. F.U. Net10!!!!!!!!!!!!! STAAAAAAY AWAAAAAAAY from these guys!

been with net10 for around 6 month. Yesterday I have to reactivate my service again due to customer representative didn't process my payment thru. Use the phone service for conference and Skype. Today my service was deactivate because of that usage. I was told by customer representative that my only option is to rebuy a sim-card and service...Its a rip off just with in 24 hrs of service. Will not recommend net10 for anyone, and not worth paying a penny for the service.