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Horrible, stay away!! Customer service agents promise things they cant deliver and this happened on two separate occasions! Do yourself a favor and stay away - save time and money by going elsewhere.

My son lost his phone so I called to see if we could transfer his phone information to an older phone that I had lying around. They said yes but that they would have to send me a new sim card. Great, I received a package 3 business days later with only instructions on how to insert the sim card - NO SIM CARD. I called back to find out why I only received the instructions and they had no response, no apology, no desire to make the situation right. They simply said they would send another one out and I should have it in 3 to 5 business days. I asked if it could be rushed and the robot on the other line would not say anything except 3 to 5 business days. I asked to speak to a manager and the manager, Stacia at Net10 Wireless, was worse than the operator I was dealing with. I got so frustrated with getting no where with the manager, I just said fine I will wait the 3 business days to get the new sim card. That last phone called was last Wednesday, it is not 8 days later on Thursday and still no SIM card. I called back and they never sent the second (technically first) SIM card. If you are looking for a phone company with good customer service I highly DO NOT recommend Net10. Their service has been pretty good for me and I like the phone itself, but with soooo many phone options out there it really comes down to customer service - Net10 should be ashamed of the staff and polices they have in place. I have my own business and if I treated my customers like this I would not have my own business. I DO NOT recommend Net10 and will be switching ASAP

When activating my first phone, had to call back twice because their representatives set up my phone incorrectly. Same thing happened when I set up the second phone. The representative told me they could not set up the phones under one plan. I told them that's not what the advertising says. They went ahead and set up the phones separately. They also couldn't set up autopay, which is what I wanted to do to get the savings. They said I should call back the following month to set up autopay. When I called back to set up autopay, the third representative told me that they can do that and the previous representatives should have done it. He said he would fix it. He asked me for all my information all over again, so apparently they have a lousy CRM. Long story short, I ended up having problems and the phones went off a month later because his setup wasn't correct either. I had to call and deal with three people to get the phones turned on again. Each one proceeded to ask for my information all over again. Even though I asked to speak with a supervisor and I highlighted the issues, there was no indication that the Net10 personnel were interested in escalating the obvious system and training issues to management. I am done after this month. Moving back to one of the major post paid plans. This is like owning a low quality vehicle that breaks down every so often. It has required too much time spent on the phone to keep the service working.

I have had 2 net10 phones for 6 or 7 years. We have always had auto-pay therefore we always paid on time and were good customers. A few days ago, I noticed one of the phones said that I must add minutes by October or Service will end. I contacted CS and they told me to call from that phone and they will handle my problem. I called and eventually there was a click tone on my phone and the screen indicated paid up until February. The second phone is carried by my Senior Mother and Father and yesterday she went to call and the phone said it was deactivated and would not make any calls!!! They then accessed internet to contact CS and they told them they had to call CS and that they couldn't help any other way. The following Transcript is the actual correspondence. transcript 1/6/14 at 4pm Hannah (Hannah is the CS Rep) has entered the session. (Rose is my Mother and Father) Rose: We tried to use the phone today and it wouldn?t work. It said that we need to add airtime by November 6, 2013 or our service will end. The phone has been working through November and December. Our account is on auto-pay so that should not be the problem. Hannah: Hi Rose. Thank You for visiting NET10 Wireless. I would be happy to assist you today. Rose: Hi Hannah Hannah: One moment please? Hannah: I am sorry to know that. Hannah: Let me check your account first. Hannah: It shows that it is not enrolled in the auto-pay option and the status is past due. Hannah: In order for us to properly assist you in reactivating your phone, please contact one of our customer care representatives at 1-877-836-2368. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you for chatting with NET10 Wireless. Rose: How can I call? My phone isn?t working? Hannah: We would greatly appreciate if you could find a way to contact us to further assist you. Hannah: Have a great day. Rose: I rely on this phone for everything Hannah: One moment please? Hannah: You can try to reactivate it online. Visit www.net10.com and click on ?Activate? tab. Hannah: Goodbye. Rose: Will that cost anything? Hannah: Yes, it will. In order to reactivate it you have to purchase a service plan. Hannah: Have a wonderful day. Hannah: has exited the session. You are the only user left in the session. UNBELIEVABLE!!!!!!!!!!!!!!!!!!!!!!!!!!! I then sent the following email to NET10 CS...... EMAIL: I am very upset how NET 10 Customer service is handling my concern. I DO HAVE AUTO PAY AND I HAVE PAID FOR MY SERVICE AND I AM NOT GOING TO PAY MORE TO REACTIVATE MY PHONE, THAT IS RIDICULOUS!!! Today I called from my working phone to address the problem only to CS become so static ridden that I could not hear her at all..... I eventually called back and was able to hear the CS Rep who told me that she couldn't do anything as they were having problems with their system in house and that I needed to call back in 2 hours to resolve our problem. The CS has treated us like nonpaying free loading people that owed them money..... even rude to the point that they repeatedly would just cut off the conversation and disconnected. I have made up my mind that even though I have more than 7000 minutes on that phone that I am going to cancell out one of the phones and hopefully transfer over the minutes to the other phone..... with CS like this, I do NOT want my parents to have to put up with this kind of treatment! They are not big phone users, only for emergency's.... so when they need it, they NEED IT. I am still waiting for the 2 hours to pass in order to try to resolve this again. I will let you know what happens.