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I shopped around for quite some time before choosing a provider, but when my hairdresser swore by Net 10 I was happy to make the switch based on her testimony and the price I would be paying each month for our 3 phones. I should have seen the red flags when we attempted to port our numbers. It took hours of calls and multiple days to make it happen. Not only was there a serious language barrier with the CSRs we dealt with, but they were downright rude and one had the audacity to hang up on me. Things only got worse when I accidentally forgot to update my debit card in February. It expired at the end of the month and because I failed to enter my new info for the auto-pay, service was dropped and I had to purchase new sim cards and go through another round of nightmare calls. For the next 4 months I was overbilled because they never got my family discount and auto-bill discount right. After additional calls to their CSR, and seriously another hang-up by I swear the same guy, I have decided this is my last month with them. I'm sick and tired of being overcharged for crappy service. It will be worth paying more, well in really the same amount since I'm being overbilled, for better service and native speakers. I would never in my life recommend them to anyone. P.S. Also seeing a new hairdresser! Can't trust my hair to anyone that would recommend this outfit!

Someone in another state was given the same number as mine a month ago. People cannot reach me with my number that I have had for 4 years. I don't want a different number. Fix it!

Rip off! No grace period. If ypu want to upgrade your phone you loode your days and minutes retired don't get sick because you will loose your minutes even if you add air time once it says 0 days they deactivate your phone. Plus you will not?be able to alk to customer service. It only trlls you how to reactivate and of cosarse after you reactivate the minutes showing you previously had suddenly disappears!.

both my wife and I were low on minutes but had over a hundred days left. I purchased two 30 day 750 minute cards. They wiped out all our minutes and existing days and left us with just the 25$ worth. When I called Net10, they said basically, read the fine print on the back of the card. It says it will do that and there is nothing they could do. i ended up the supervisor Mayuga who I found to be rude and condescending. She said she had no authority to change it and she refused to let me speak to her supervisor because my issue was not important enough.