ALLTEL Wireless Reviews See All ALLTEL Wireless News

The good: CoverageThe bad: Nothing yetSummary: We have had alltel for 8 years now. They have given us an additional 100 free minutes per month when we hit 5 years. Love the service. Had a nextel and hated it.PS. dial *228 to upgrade phones roaming service

The good: Great coverage in my area (few dropped calls). Pretty good selection of phones. Good customer service most of the time.The bad: Only regional, although they are expanding quickly.Summary: I think Alltel offers very good services for being a regional company. They provide great customer service and will usually bend rules to help out clients. Plus they use EV-DO for mobile broadband which is blazing fast compared to GSM (AT&T/Cingular). Also, MyCircle is great.

The good: Few dropped calls, excellent reception even in rural areas, my circleThe bad: no customer loyalty, poor customer serviceSummary: It has become apparent to me that once you sign the dotted line with Alltel, they no longer care whether you stay or go after your contract expires. I have been an Alltel customer since they merged with 360. I have had the same phone number for 15+ years. Until two years ago, I had up to 4 lines with them. I switched 3 of those lines because Alltel would not give me the same specials they were offering "new" customers.Even though I was willing to sign new 2 year contracts, the only way I could qualify for the specials was to get all new phone numbers. Instead of rewarding me for being a loyal cumtomer, they simple turned their back on me so they lost those 3 lines.Fastforward 2 years and nothing has changed. The company I switched to did not have nearly the coverage that Alltel has where I am. Those contracts expired and my intentions were to switch them back to Alltel. I found a deal on free phones at the motorola web site. My plan was to switch 2 lines back to Alltel and sign a new contract with the 1 exsiting line I still had with them. Even though I was willing to sign a new contract, they refused to accept the motorola offer because I was not a "new" customer. I would have to get a new number. So, instead of getting 2 new lines of service and keeping an existing customer, I will be moving all 3 lines to another carrier who is offering similar specials through the motorola site. I hope someone from Alltel reads these reviews and brings this to corporate's attention. Maybe they should look at Time Warner Cable. Even as an existing customer, if they have a special going on for new customers, they will give it to you if you ask.Do the math Alltel......3 lines of service gone for the price of 1.

The good: Larger coverage area, no drop calls.The bad: Customer service is not very niceSummary: I have sprint before Alltel, there is no comparison. Alltel is a great service provider.