ALLTEL Wireless Reviews See All ALLTEL Wireless News

The good: Good Reception call wiseThe bad: High Prices, Rebates take forever, verizon merging with alltel and there will be no more my circle, verizon plans are VERY EXPENSIVESummary: I've had alltel for about 4 years now. The reception has always been great for me no matter where I go, and I've only had a few dropped calls. I recently got a BlackBerry Pearl and would have to say this is when stuff started going downhill. I was told I should get my rebate within a certain time frame and it never came.. I did get an email saying it had been processed and would ship within 15 days and 2 months later I still didnt have it. I contacted their rebate center and the rebate center said it just shipped out like 3 days prior.. so why did I get an email 2 months before saying it was going to ship in 15 days? I waited ANOTHER month and still no rebate.. called the rebate office AGAIN.. and they claimed it NEVER shipped, even though I told them the time I called before, they said it had.. Ridiculous, 4+ months and still no rebate.. I called alltel and complained about the situation and they called the rebate company on 3way and the rebate company sent me another check and I got it within a week.. although I still have never gotten the 'original' one they sent out.I have my blackberry set up to receive emails from my AIM/AOL account, I will send myself emails some times to remind me of errands I have to do during the day.. and some times it takes about 4+ hours to show up on my phone, ridiculous.I pay $89(comes out to $110 after all the darn taxes they add on and phone insurance) for 500 anytime minutes, nights and weekends starting at 7pm.. unlimited net, and texts... but compared to other wireless carriers such as Sprint.. you can get unlimited EVERYTHING for $99... so why am I paying $89 for 500 mins when I can get unlimited everything for $10 more with sprint?I would also like to note that verizon and alltel are currently merging, and once my contract with alltel ends, I'd have to get a verizon contract with a verizon plan.. and I use A LOT of minutes with my circle from alltel.. verizon has nothing like this.. so I'd be using a lot of anytime minutes and my monthly bill would be about $150 a month.. BEFORE TAXES!!! What the crap... no thanks! bye bye alltel/verizon

The good: Great plans,ok service,price is reasonable.The bad: Can't get A Smartphone without a certain plan,they charge a lot of taxes,customer service can be pretty good,but can be a pain.Summary: I have been with alltel for two years and when I first got my phone they were charging me twice for the same number. I guess someone else had my number when I first got the phone. They thought I was going to pay for both,but after about two months everything was straightened out.There are no stores in Atlanta,GA area and you have to drive a hour to get to an actual store which is in Newnan. However what I love about Alltel is their my cirlce whoever thought of this certainly gets my vote. I also hate the fact that Veriozon Wireless has bought them out. This really sucks..but they have given the opp to keep our plans...

The good: recently: None. Two years ago I had excellent customer service and never dropped a callThe bad: False information, terrible customer service, lack of resolution ability, lack of product knowledgeSummary: Recently, my wife's service through qwest ended so we decided to add her to my service at Alltel. We went through a kiosk at the mall and we were looking at upgrading to smart phones. When asking about our options, the representative told us the Moto-Q had an excellent battery life and with the plan we were signing up for we would Both have unlimited Text,Data plan, and internet. I opted for the curve and my wife went with the Moto-Q. This is when all the problems started. It took me almost 7 mo to get the rebates back. Every time I spoke with them they would give me a different excuse: you didn't submit the forms- then when I explained that they had already processed my wifes rebate & both rebates were submitted together in the same envelope with all the required documentation, they told me I submitted the wrong forms. After going back and forth for almost two mo. they told me they would just give it to me because I'd been with them for almost 5 years, of course never admitting they were in error for not processing the rebate to begin with. After having the Moto-Q we've realized that we were mislead with this phone as well. The battery dies after a full charge in about 3-4 hours with minimal use. We were lied to about our service. We were told that we would have unlimited text, data, and internet for Both phones. However, my wife's internet has not been working for almost 3 months now. When she first inquired at the Kiosk where we got the phones from, she was told someone within the company had disconnected the service but they couldn't tell her why. She was instructed to call Alltel which she did, and the gentleman she spoke with there told her he didn't know why it was shut off either but that he would have it turned back on. Today, we contacted them yet again because her internet is still not working and we were told that our plan didn't cover internet usage on both phones and we would need to pay an additional $20 a month to gain her access to the internet. This is rediculous because we were told we would have unlimited internet when we signed up for the plan which is why we opted for the smart phones to begin with. This would be comparable to purchasing internet through your cable company, paying the additional fees every month, just to find out after you've paid the fees that your internet has been shut off because your plan that you purchased doesn't cover the internet!!I was a loyal alltel customer for over 8 years now but am sadly dissappointed in there customer service and mis-information. Buyer Be Ware doesn't quite cover it anymore. They refuse to do anything to resolve the issues we are having and rather than try to help, they want us to pay more! Do not go through Alltel, they will mislead you in every aspect while purchasing their products then refuse to take responsiblity for their mistakes. They had the nerve to tell us it was our fault for buying the products and services from the Kios

The good: Was good before they defrauded me.The bad: Might take your money.Summary: Had two year contract with $500 deposit, six months into it I deployed to Iraq and placed my account on hold and paid last bill. In Kuwait I got online and checked the account and everything looked good. Six months into deployment I get letter from Alltel saying my account has been closed and I have a bill for -220~. I inquire and am told I was charged $45 in December when I placed my account on hold end of September. Then because I didn't pay a bill I wasn't aware of in a month it should have been on hold they canceled my account and deducted a early termination fee from my deposit in addition to what I can only determin is a error billing. The kicker is that when I attempted to resolve the issue I was seemingly talking to outsoursed employees in India with little English knowledge. They went arround my questions and didn't acknowlege my logic on how it didn't make sense for me to be billed months after placing account on hold. They informed me they would send me a refund as it was listed as a credit with their company. Obviously getting half of my deposit is not acceptable..but after nearly a year since receiving my account closure notice I still have not received any of my money. AS it stands now I have been defrauded out of my entire deposit.