ALLTEL Wireless Reviews See All ALLTEL Wireless News

The good: Fair price. Good reception travelling.The bad: Contracts (of course)Summary: Got Alltel 5 1/2 years ago after moving to South Dakota from Fla(ATT). Went to the retailer and ask about Cells in SD.Showed me a brochure with their "plans". I had been online and found a $20 a month plan and asked about that. Begrudgingly he said yeah it was available, so I got it. 100 mins free plus Nites&weekends free. (I use my phone mostly as a clock). Lost my phone and needed a new one. Got it ($30) and (of course) got socked into another 2 yr contract. OK, fine. Well, just lost it again a few days ago and got a it replaced ($180). Fortunately, my lost phone was returned and had NO PROB returning replacement phone for a full refund, no questions asked. I'm not a "power user", just a "it's handy to have" user. So for $26 a month(with taxes and etc) they meet my needs and wants completely. I have no doubt that others have had problems, but my experience has been very good (plus I still only pay $26 a month.

The good: I have an add a line phone so its cheapThe bad: bad customer service, lies, contracts, lies, employees don't know what they are talking about.Summary: I have had Alltel for 4 years it started out ok except when it came to get a new phone when mine broke before my contract was up. My phone litterally split in 2 and they told me i had to pay full price for a new phone and i told them i didnt want a new phone and i wasnt paying the bill for the 2 months i didnt have a phone and they tried to take me to court on it and i won. And then i add insurance on my bill after that phone broke got a normal flip lasted about a year and 3 months before it wouldnt stay charged anymore and the buttons hardly worked, but had 3 months again with out a phone because cant get a new phone at a reasonable price until 3 months before your 2 years is up. Then my 3rd phone was my favorite phone i loved it of course it was out of stock. So after my tragic accident my phone was in a million pieces so it didnt work explained my accident with insurance on my phone they refused to work with me to get a new phone i was willing to pay th $50 for a new one but that isnt what they wanted they wanted me to pay $300 for a new one because i had just gotten the one that was wrecked in my accident. So i actually backed down for a little bit then went in to corporate office and rose a little hell cause i was honestly just getting fed up. And seriously if i wasnt on a plan with my parents and only had to pay $30 a month for my phone i would so go somewhere else but now were on the 4th phone the cool LG Scoop esspecially made for texting with the cool slide out keyboard... ya ok it would be cool if ya could text on the keyboard with out it taking a pause every minute and if the buttons actually worked. I have been into the corporate office 75 times since march of 09 complaining about this phone no one seems to give to hoots about THEIR CUSTOMERS SATISFACTION...in my opinion when you are giving up $50 of your money to get a new phone to replace the problem ya had with your recent one you shouldnt have to get the same phone as you have you already know what is going to go wrong with it after only having it 3 months. Plus the LG Scoop got a recall on it for delay of texting and call dropping but you think Alltel could let anyone know that when they ask why the phone isnt working no they keep it to their self because they dont want to DEAL WITH THE CUSTOMER...FIGURE THAT ONE OUT. I honestly hope Verizon will better serve the Alltel customers cause after reading all these other reviews I realize that i am not the only not liking Alltel lately.

The good: Best service in remote areas, Great customer service, Improved rebate program, Did I mention best remote area service?The bad: Verizon bought them...Summary: Here's the thing...When you order your phone online, you are forfeiting your right to good customer service. If you handle things through an agent they will not be able to help you because you purchased through a third party, and we all know there are far more agents than retail stores.Having worked for Alltel for the last three and a half years I will say I'm appalled that some of you had to go through those kind of experiences, but it's up to you to escalate the situation to get what you need taken care of.The thing so many customers fail to realize, is that for the reps there is always another customer in line, so yes there are times when things get lost in the shuffle but if you don't care enough to follow through on your issues, why should we?The rebate process has been drastically improved although once again I'll say if you didn't get your rebate, it's YOUR fault. If you're not getting anywhere with email, wouldn't you think there's a next step you should take? Come in to see the rep. I have personally secured over 500 mail-in rebates for my customers when they were initially refused, there's always a way, are you willing to find it?Bottom line, we offer the best rates for the best service around. Sure T-mobile might have lower prices, but I assure you Alltel will work in more places. It's just a crying shame Verizon bought us out...

The good: Great sale pitches.The bad: No company integrity. Use customers as stepping stones to further riches. Promises are seldom if ever fulfilled. Delivery dates a joke. Prevarications to customers numerous and lies backed up by more lies. Please, people stay away from ALLtel. Summary: Been with Alltel 6 years. But no more when my present contract expires. I have six phones and all will be taken to another company. I have inthe past submitted 4 rebates. Only one of the four have been paid. I am not stupid. All required forms and info have been mailed and remailed but no rebate. The concept is if you are gauged and hassled enough you will give up, say to "H" with it and the company never pays the rebate(s). Funds remain the company account.