Verizon Wireless Reviews See All Verizon Wireless News

The good: good phonesThe bad: really bad customer service, long linesSummary: the phones are good, but the lines in the store are way too long, sometimes it takes up to hours to get service

The good: Excellent network coverage, especially if you have a tri-mode phone vs. all digital phone. Very satisfied with customer service and dispute resolution. Verizon has always taken care of any problems I've had with my phone with a quick trip to their storefront. Verizon has also honored a new phone return when I wasn't satisfied with signal quality.The bad: If you change your Verizon service plan, your bill will be a confusing mess for two months, but it will work out in the end. I don't particularly like the new phones Verizon is offering since they're all-digital (meaning if there's only an analog signal, you have NO service). I also prefer a phone that is a phone FIRST, gets great reception, with bells and whistles a distant second. I seem to be in the minority here since the new phones put extras first, and signal strength second.Summary: I've used Verizon for over five years and have no desire to switch carriers. I have a very reliable phone, have had no problems with customer service or billing, and am very happy with my plan and coverage. With a couple wise choices as to phone and plan selection, I would highly recommend Verizon Wireless.

The good: I like the fact that I never have a lost call. "Meaning the call connects then drops"The bad: The only thing I don't like about Verizon Wireless is the phone packages you can choose from. Sometimes other carriers have more intersting phones to pick out.Summary: In all, I couldn't have picked a better wireless service to use. To me, they are more reliable than other services and like I said I never have a lost call.

The good: Decent quality serviceThe bad: Too many add on charges, bad customer serviceSummary: While the service itself works quite well, their customer service is below par. My big problem is that when I activated my service at $34.99 per month I was told that my actual bill would be about 10% higher, between $38 and $39. My bill runs about $43 per month with all of their various surcharges. These are not government taxes, just inflated fees. I think this is highly unethical and they can and do change them whenever they want without changing the base price. You may have a contract locking you into a certain price, but they still find a way to raise the price on you whenever they want.