Tracfone Reviews See All Tracfone News

The good: Very cheap. Great national coverage. Roaming is a pleasure. The bad: Customer service can be difficult. Plain phones.Summary: At $7 a month this is still the cheapest way to own a phone in the States. When you get excellent coverage and enough minutes (for occasional users) then your $7 buys you a lot of value. I own a smartphone on one of the major carriers and keep a Tracfone for emergencies and I've used the Tracfone more than once in places where my smartphone does not have any bars.

The good: Cheap service if you don't use the phone muchThe bad: Don't expect help from customer service for any problem.Summary: I had a trac phone and purchased a new replacement. I had problems activating my old number to the new phone. After being on the phone for an hour with customer service, the guy deactivated my old phone and told me to check the new phone in an hour and call back if it didn't work. It didn't. I called back the following evening and got a lady that told me it could take 72 hours to activate. I waited 72 hours and called back again. I told them to just forget the new phone and reactivate my old phone. They said they can't since it was deactivated. Now I have to wait for a new SIM card that might show up in 5-7 working days. If it doesn't show, I'm to call them back again. I've already been on the phone with them for 3 hours...that's enough.

The good: good selection of phones, cheap serviceThe bad: customer serviceSummary: I got a pretty decent phone for cheap and am paying way less than I was before.The only thing is that I had some trouble with the people on the phone, but my problem finally got fixed. Overall I'm happy with the phone and the service, cheap and easy.

The good: Phones and service very inexpensive. Excellent coverage; no dropped calls. Great for those who don't use phones often.The bad: No phone with qwerty keyboard.Summary: The best thing about Tracfone is that $20.00 gets you three months of service. You get 60 minutes (or 120 if you have a phone with double minutes). For infrequent users, this is plenty. Net 10 is good but $20.00 only gets you one month of service. ($15.00 if you buy one of their plans that add automatically each month.) Net 10 has some newer phones, but I stay with Tracfone because I can get ample minutes for about $7.00 per month. That's hard to beat.As for customer service, it can be very frustrating. But if you read reviews of all companies--even the ones with lots of features and fancy plans--you will find dissatisfied customers there as well. I just consider that it is a trade-off. I may have an occasional problem but it don't pay much.I used to have trouble adding minutes to the first Tracfone I had and would have to call customer service every time and key in long numbers, but when I got another phone that went away and I could easily do it online. Then I had a Net 10 phone for awhile. I went back to Tracfone but kept Net 10's phone number. I had a problem with that because when I typed info to change number, I made a typo. It did take a few days and many calls to get that fixed.