SunCom now T-Mobile Reviews See All SunCom now T-Mobile News

The good: Lower price.The bad: Bad service, bad customer service, unqualify technicianSummary: I have suncom for 1 1/2 years now and I always get bad service or no service at any time, any place. I contacted customer service, they passed me to tech. The tech wanted to see my phone and found nothing wrong. But I continous to have bad or no service. I have direct withdraw payment from my account so there is no payment involved. I applied another company for my wife and she always has good reception. There are many times, I sat besides my wife and her phone showed good reception and my showed no service available. When my contract over by next three months (2008), I will cancel Suncom service and switch to another company.

The good: Cheap Rate PlansThe bad: Reception, continous dropped calls, roaming in parts of downtown Charleston. Can't get your phone serviced if it breaks, SUNCOM leaves that up to you to take care. The worst Customer Service with little education and coporate training. Their Supervisors could also use some training on how to talk to people who keep them employeedSummary: Been a member of SUNCOM for 11 years. Just recently cancelled my service b/c I couldn't handle the constant dropped calls, poor reception, and poor customer service. I changed my plan 3 months ago and knew I was under a new contract b/c of the rate plan change. However, they never told me that the termination fee was $200 per line. According to their "Information we want you to know" at the bottom of each plan, it stated, and I was told by the CS rep, that it would be $200. No where did I see or was told that it was "per line". Even after all the evidence, the Supervisor on the phone got rude and told me there wasn't anything to talk about and "that the information at the bottom of the webpage was purely for advertisement purposes". WHAT??? Typical SUNCOM.....false advertisement. Good Ridance! The best thing that could have happened was for T-Mobile to buy them. Of course, T-Mobile has no idea what a bunch of half-whit, rude Customer Service reps and outdated cell towers they just acquired. Hopefully, they will clean house once the deal is done. of course, don't expect any improvements to the service for some time. So buyer beware....do your home work and no matter what stay away from SUNCOM. Remember most of all, you get what you pay for and their cheap plans are appealing but the aggrevation that follows is simply not worth the $$ saved. The last 4 years, I have seen a company that went from at least on the outside appearing to care for it's customers to a company that can't even give you straight forward information. Then the customer is left picking up the pieces. Paying the money to get out the contract couldn't have been better.

The good: I'll make a note and get back to you in afew years. But Remember we are here for you...The bad: Where do I begin... Dropped calls, bad customer Service, Errors on invoices, Never a supervior around, Etc,. Summary: I moved my local Puerto Rico plan to a National plan when I moved to Chicago (May 15). Plan included 900 mins and free nights and wknds starting Thursdays. Simple plan for 59.00 a month with a two year contract. In June I called to make a payment for Mays invoice of 211.62 I thought ok I was charged roaming and I just changed my plan. But right after payment went through the rep mention that I have a balance of 452.00 for the next billing cycle.. I asked her how could this be? She mention that the bill should be on it's way. Well It's now Sept 19th and after calling and requesting the bill and disputes made and many people telling one thing after the other and that there is no supervisor available and there are no higherups and that I was over charged then I was not and we are still investigating and then the investigation is close and reopen and close and no you are not entitle to a refund.... I dont think you understand all that nor do I. That is how I feel when I speak to the agents. Any questions? Thanks for choosing SumCom wireless and remember we always here for you. Until we make errors and can't correct them.

The good: None! The bad: Dropped calls, poor service, and dealers are closing stores due to too may complaints. Summary: I filed a claim to replace my phone becuase it was broken and I'm paying $6.00 per month for insurance. So, I filed the claim which was pretty easy, then the rep proceeds to tell me to take my phone into any Suncom store and they will replace the phone, well I searched for a Suncom store and found that they had all closed their doors. Their was not one location in the Cary/Apex/Durham area that was still open. The Suncom rep was still giving out numbers for these stores and they were disconnected. The closet store was one hour away and its closed on Sundays. More than 12 stores have closed in the Wake county area! I waited on line for 40 min with them and begged them to do this thru the mail , they said NO! I can't wait till this contract expires, I will go back to Alltel for good.