SunCom now T-Mobile Reviews See All SunCom now T-Mobile News

The good: Nothing(some of the phones are cool)The bad: Everything(dropped calls 110% guaranteed) Summary: I was forced to switch to SUNCOM when AT&T merged. The service was okay at the beginning and now after 3-4 years, I am 100% SURE that I will NEVER have a conversation on my cell phone again. Do you want to know why?Well, my calls are dropped 110% of the time. No lie, I never have service. My mother also has suncom and NEVER has service.Its gotten down right Ridiculous, so please suncom, STEP UR GAME UP, or ... no thats your only option.SUNCOM IS HORRIBLE NOW!After these next 1.5 years, I'm getting rid if this suncom plan. The only reason why I am on it, its because of my mother. But however, by that time I will be able to go with VERIZON, or something that has SERVICE.I tried calling customer service, and they just told me they would call me back.WHAT IS THE POINT OF HAVING A PHONE, IF YOU NEVER HAVE SERVICE. POINT BLANK PERIOD, SUN COM SUCK!

The good: Great rates, service plan flexibility, well-trained CSR's.The bad: None that other providers don't experience.Summary: I've read through most of these SunCom reviews and something that a lot of you need to understand.. is that the problems you're experiencing are common accross the country. SO much goes into cell phone technology that 100% dependability is impossible. The folks at SunCom DO stand behind their service and their promises. Dropped calls, for example is when you switch from your home network to a roaming network. IT HAPPENS WITH EVERY PROVIDER! There is no way to maintain a call when it switches over to a forien network. Oh, and ALL cell phone towers use "line-of-sight". So trees, buildings, mountains, etc. interfear with calls on every network. Advice to you: when you sign up for cell phone service go to their website, look at the coverage maps. If you live Waaaaayyy out in the country with no coverage area... get a landline! You'll know what to expect. Don't blame the company for your oen poor research! I can say that I've heard that SunCom is adding 300+ towers in southern South Carolina alone in the next 6 months. After the T-Mobile merger, all current SunCom customers will KEEP THEIR UNPLANS... How can you beat this? T-Mobile will expand the power of the network, while existing SunCom customers will be able to take advantage of the new technology at the same old (cheap) pricing! Bottom line.. these problems listed in this forum are things you'll experience with any provider. It just gets blown out of proportion when it happens to YOU.. then you tend to say that it must be YOUR provider, only. That is NOT the case. Switch to another service.. and come back here and tell us how bad they are... ok?

The good: Unlimited long distanceThe bad: Horrible to deal withSummary: Received a phone for my daughter that quit after 9 months. Went into Suncom to complain and he told me that there was nothing he could do except that I send the phone to Sony to get it fixed. He would supply me with a replacement until the Sony came back for a $15.00 dollar a month extra charge(some loner huh). He told me I would have to call the company(Suncom) so I did only to have the woman tell me the same thing. I even asked them to sell me a phone at a discounted price(they would not even do that).All in all the first two people I talked to were very proffessional and kind until I asked to talk to the womans supervisor. She was by far the worst person I ever had to talk with. She was very rude, talked to me like I was a child (DO NOT LIKE THAT) because I did not fully understand all of what she was explaining to me (you know ...well we can do this but you will have to pay this amount and we will do that but you have to do this and that). She did offer me $100 off a phone in the end (provided I extended my contract another 2 years) but by this time I had enough of her snotty attitude towards me so I told her to just cancel the account. I had second thoughts 30 minutes later and called back to cancel my cancellation(they wanted a $200 cancellation fee)so I went ahead and paid full price for another phone (they had me...at least until my contract runs out). I will never use Suncom again and I can't wait till my contract is up. I hope this helps anyone that is considering them as a provider. I will tell anyone who asks me about the company the same thing. Suncom...you dropped the ball on my loyalty as a customer.

The good: I barely ever have a dropped call.They have never taken too much money from me.the unlimited calling plan.The bad: Crappy phones.Summary: I have had suncom for about 2 years now. maybe 3. and i haven't had a problem with it. the only thing i don't like about them is that their phones aren't very fancy. even though that doesn't really matter. but i want a phone with a full keyboard for texting. and they don't have nice cheap ones for that. i think they should get sidekicks like tmobile. other then that the service is great.