Samsung is launching a new and improved version of Samsung+, the mobile app developed by the South Korean tech giant that offers loads of features that should help mobile users make the most out of their Samsung devices. Designated version 3.0, the latest iteration of Samsung+ comes with extra functionalities that should further boost the phone maker’s customer support service in order to bring a more lively user experience for customers.
Perhaps the most interesting new feature of the Samsung+ app is Samsung Assist. Basically, this is a feature that allows owners of Samsung devices to have a Samsung tech support representative remotely access and troubleshoot their handsets. The great thing about the Samsung Assist feature is that it respects the user’s privacy. The feature can be activated when a user gives his permission to the support representative, either by way of a video chat or phone call.
For now, the Samsung Assist feature in the Samsung+ app is only made available to the South Korean phone maker’s latest flagship devices, the Galaxy S7 and the Galaxy S7 Edge. Other Samsung handsets though should be able to receive the feature via updates to be rolled out by wireless carriers in the next few weeks.
Other key features of the Samsung+ app include:
