T-Mobile Reviews See All T-Mobile News

I have been with T-Mobile for over 2 years now and have been very satisfied with them. Whenever I call customer service, the people have been very helpful. My Nokia 5230 died after two years of use and I had to buy a new phone. It was the on/off switch that became defective. Otherwise, the phone worked fine but I decided it was time for a new phone so I chose the Nokia Lumia 710 and so far it's been a good upgrade. I like the Nokia products and went into a T-Mobile store. Even the person at the retail store was very helpful. I was with AT&T for over 6 years and had nothing but problems so I'm very happy with T-Mobile. I've not had any problems with them at all. Highly recommend them.

We've been with the company for 7 years. I went to the Kimberton, PA location to replace a broken phone that had insurance. I was told the deductible is more than the phone is worth ($130). Bought a new phone ($212), brought it home, it doesn't charge. Took it back the SAME day and exchanged for the SAME NEW phone, brought it home, it didn't charge over night. Took it back the next day, was told they cannot refund or exchange my out right purchase. Was told to call 611 for customer service. Called, was told the store is an indirect dealer and there's no record of my purchase. They let any thief purchase a franchise and sell broken phones on their behalf for a buck, no loyalty. Moving onto another carrier once our contract is up this December 2013.

Hi, avoid this company. I have had nothing but headaches with tmobile, when i purchased the plan i had thirty days to cancel. So after two weeks i realize the service is really bad so they told me to up grade on notch and try that phone. I bought it, oh boy what dummy. The phone they sold me was not in stock so i got a loaner, a week or two latter my phone that i waited for came in. I did not work any better and now thanks to them i am over the period i can cancel. I figured i needed a cell phone so i kept it. To be fair it worked half the time, half the time it worked it dropped calls. Then after paying their fees i stopped told them i was not going to be extorted for service they did not provide, i stopped charging and turning on the phone. They do not understand that we their customers need to be treated fairly. When the phone is answered tell them the extension and name of the person that way you do not have to tell the receptionist why you are calling and get shunted to their POOR Customer service. Do not expect a phone call back these people should not be in business here are some numbers for you to call. main number for the following is 1 425 378 4000 extensions for jim rynolds is 3197, marcene hall 3196, juliana wim 3195, Mr todd 3199, keymicheal 3198, christin thomas 3101, for the following people the main number is 877 290 6323 @ 8031 AND VICTOR CRUZ @3418030

I have been with T-mobile for just over a year (AT&T previously). I have a Samsung Dart (entry level phone) with the 'Classic' plan. I was advised there was a lower plan available, thus I called to have that plan activated on my account. Upon calling I was advised that due to my 'cheap' phone it would cost me $100 to migrate to the lower rate plan. REALLY. I can understand a cost associated with upgrading my phone, but a CHARGE to lower my rate plan to something available to customers. This is WRONG! I then asked what the ETF (early termination fee) would be and if this is prorated. Yes it is prorated after 18 month, but my contract will be over in 24 months, it should be prorated prior to 18 months.....$200 for ETF. Which other carrier charges for an advertised/published lower rate plan....NONE. Be careful if you are looking for a new carrier.....don't go T-mobile.