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We had been with sprint for over 10 years and it’s been nothing but a headache. We cancelled our service two months ago and paid a final bill. Due to a careless employee who didn’t finalize our bill (like we asked months ago) we got stuck with $199 bill. Sprint needs to train their employees better obviously! In the end a manager took off $99 and I had to pay the rest (we really should have paid nothing, this was NOT our mistake it was the Sprint employee). This is all despite having no (calls, texts or data use) activity and closing our account. I spent well over an hour on the phone and was transferred 3 times. This was the 1st time in 10 years my call wasn’t dropped by the way. I would NOT recommend sprint to anyone. They are WAY overpriced and their customer service is not professional. A very displeased customer

Im sorry but sprint service Is terrible. I had been with them for a while because I did not want to go through the hassle of changing providers but enough is enough. They are rude, they overcharge me every month I had tons of dropped calls and so much more. I literally have to call them every single month to take unauthorized charges off my account. Please for the sake of your sanity do not ever get sprint! The other companies may be a little more expensive but its worth it!

When I was switching services from Virgin Mobil I decided to go with Sprint because of their new deal of paying $50 per line, there is two of us. We went in, got a good deal on our IPhone X's for only $20 per month and I thought that we were getting a good deal. The first bill came in and It was over $200 and when I called they said it takes a while for the promotion to go though. So we waited another two months and it is still over $200. I called in to see why it hasn't gone through yet and the woman at customer service was just plain rude. She had no sympathy for what we were going through and proceeded to tell me she was getting a calculator so that she could "explain the basics of a phone plan to me." I told her that I understand how a phone plan works I was just wondering why we were quoted paying no more than $160 with taxes and fees and everything and our bills kept being well over $200 (our last one being $230). I ended up hanging up because she would not let me talk but she just kept talking over me with all of our fees. Bottom line is if you are expecting to pay what the sales people quote you here, don't believe them. Sprint has awful customer service and awful phone service as well. Not worth your money.

I cannot believe sprint is offering us an incentive to comeback to the company when they made no effort to fix the network problem we have been experiencing for so long and kept getting worse until my husband couldn’t even continue his business.when we reached out to sprint and spoke to several agents including two supervisors all they could focus was that we had to pay the price of the phone even the one that was free before. Not a single agent tried to do right by us or even appreciate our business. I am never opening sprint account for the rest of my life. The employees of sprint lack decent human sympathy. We happen to go to the sprint corporate store to see if they can resolve some of our issues and the agent found out that my husband’s iPhone couldn’t update and was behind several updates and technician had to fix it. Which explains part of the network problem but the agents I spent many hours on the phone just kept looking at a map for us and tell us that the area we are complaining about has good network. That made us feel like we are lying to them, which made us even more frustrated and angry. Long story short sprint employees put us through hell, and that was one horrible week I wish to never repeat in my life.