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Nextel Reviews See All Nextel News

Company Profile: Nextel is part of the Sprint Nextel Corporation, which was officially formed in August 2005 following the successful acquisition of NEXTEL Communications by Sprint Communications for $35 billion. Sprint was founded as The Brown Telephone Company in 1899 in Abilene, KS. Sprint Nextel (aka "Sprint") is now headquartered in Reston, VA.

Network Benefits: Voice services including Push-to-Talk; High speed wireless data. Special Plan Features: Nextel together with Sprint offer plans starting at a Basic 200 all the way up to Simply Everything.

Unique Features: Push-to-talk service; GPS location services; Business services including mobile Java applications.

Pros: Extensive coverage for voice and high speed data services; Merger with Nextel means free calling between many Sprint and Nextel subscribers; Extensive business services.

Cons: Limited number of handets; Fewer data and entertainment options than available from Sprint; Limited push-to-talk compatibility with Sprint customers.

Technology Used: iDEN network using TDMA-based technology. WiDEN packet-data protocol used for data services.

Coverage: Nationwide. Sprint is planning marketing push in 2008 to convert Nextel users to Sprint's CDMA PCS network. Sprint Nextel plans to absorb Nextel brand into Sprint PCS by 2010.

Customer Service Review: See Consumer Reviews

Show me:

Average user reviews

 

Based on 63 Reviews

Overall
2
Service Quality
2.15
Customer Service
2.25
Service Quality:
2
Customer Service:
3
Overall:
3
Overall:
Review Rating: 
0

Would Recommend to a friend.

Nextel Service

Posted on: August 23rd, 2006 by Anise Percle

The good: Nextel Direct Connect is the only service that works in the area in which my office is located. All other service providers don't have any kind of service at our location (Bayou Gauche, LA).The bad: Nextel's phone service is just like all other providers when it comes to using your phone in this area, there is little to no service due to lack of towers in this area. There are times when you have full reception, but a few seconds later there is no reception at all.Summary: Nextel would benefit from putting up a few towers in the South Louisiana region. Since Hurricanes Katrina & Rita the service has been somewhat testing to the patience. Their direct connect service usually works unless you are out in the local water ways, but the cellular service is horrible. There are way to many dead zones and interruptions in service.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
2
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Nextel better, Sprint to your Trash Can!

Posted on: August 22nd, 2006 by Larry Castro

The good: Nice phones, plenty of accessories and plans to meet your needs. Good customer support and the free roadside assistance has come in handy.The bad: Phones drop calls quite a bit. Reception has static even though you have all bars. You change phone plan to better accomidate your needs and automatically get your contract renewed 2 years without being told.Summary: The idea of Nextel's push button talk is great if it also made the regular consumer be completely satisfied with the service it offers. It leaves you wanting more. Plus the overages add up quick even when you change to a higher minute plan the taxes and other charges do not make it worth while.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Excellent plans and customer service

Posted on: August 22nd, 2006 by Lori Davis

The good: Free incoming callsThe bad: noneSummary: I love my service with Nextel. The "free incoming calls" feature means I can always answer my phone. I don't have to worry about using up my minutes. I still had an issue with minute usage and the customer service rep gave me an even better deal. Call and negotiate!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
4
Overall:
3
Overall:
Review Rating: 
0

Would Recommend to a friend.

NEXTEL, yes or no

Posted on: August 22nd, 2006 by Justin Johnson

The good: good selection of phones, good rate plans, free incoming is greatThe bad: system tends to drop callsSummary: I really like NEXTEL. The good points far outweigh the bad.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
4
Overall:
2
Overall:
Review Rating: 
0

Would Recommend to a friend.

High cost

Posted on: August 22nd, 2006 by Joanie Shields

The good: Nextel has powerful reception and very few dropped calls.The bad: Their prices are too high even with the minimum minutes purchased.Summary: When my contract is up I will be looking for a less expensive carrier.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
3
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Nextel Service is not meeting my needs

Posted on: August 18th, 2006 by Anonymous

The good: Easy to pay online. I love the free incoming calls.The bad: Hardly get reception anywhere. The monthly fee is ridiculously high.Summary: I've had nextel now for several years, but this year has been the last straw. I always thought my phone didn't have service b/c it was an older model. However, last year I purchased a brand new i760 and guess what, I still can't make a call from inside my house and certain stores. So I'm paying extremely high prices for a phone that isn't reliable all the time. As soon as my contract expires, I'm dropping nextel.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Discontent Nextel Customer

Posted on: August 16th, 2006 by cyndi bustamante

The good: I dont know of any.The bad: Lost CallsNo service in certain areasI get my messages several days laterSummary: I hate this carrier- the service is bad. I get my text messages several days later. One actually was about 3 weeks old. I paid a lot of money for my plan! Since it Nextel, I can use the walkie- talkie feature,and that would be cool if you actually revceived service.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Nextel is number 1

Posted on: August 5th, 2006 by mike jones

The good: Full service every where, radio, service centers i930, and motorola has the best warranty.The bad: noneSummary: radio is so useful and service is great. service centers will fix your phone, not like other phone carriers where they tell you to go buy a new phone.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
4
Overall:
3
Overall:
Review Rating: 
0

Would Recommend to a friend.

Nextel Southeast Texas

Posted on: August 5th, 2006 by Richard Bernard

The good: Coverage getting better. Seems like they've added a few more towers.The bad: Coverage is really bad in certain areas and sometimes will completely go out.Summary: Even with the free talk feature of Nextel, I'd prefer my Verizon for dependability of service and coverage.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

CALLS SENT DIRECTLY TO VOICE MAIL

Posted on: May 2nd, 2006 by BRIAN TRUBISKY

The good: FREE INCOMING CALLS IS A GREAT IDEAThe bad: TOO BAD THE MAJORITY OF MY CALLS DO NOT RING ME BUT GO DIRECTLY TO MY VOICE MAIL. TO RECIEVE MY VOICE MAIL I HAVE TO USE MY MINUITES WHICH MAKE MY INCOMING CALLS NO LONGER FREE!!!Summary: WHY AM I PAYING FOR A PLAN THAT DOES NOT PROVIDE THE SERVICES I WAS PROMISED?

This review is the subjective opinion of the user and not of PhoneDog.com

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