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Nextel Reviews See All Nextel News

Company Profile: Nextel is part of the Sprint Nextel Corporation, which was officially formed in August 2005 following the successful acquisition of NEXTEL Communications by Sprint Communications for $35 billion. Sprint was founded as The Brown Telephone Company in 1899 in Abilene, KS. Sprint Nextel (aka "Sprint") is now headquartered in Reston, VA.

Network Benefits: Voice services including Push-to-Talk; High speed wireless data. Special Plan Features: Nextel together with Sprint offer plans starting at a Basic 200 all the way up to Simply Everything.

Unique Features: Push-to-talk service; GPS location services; Business services including mobile Java applications.

Pros: Extensive coverage for voice and high speed data services; Merger with Nextel means free calling between many Sprint and Nextel subscribers; Extensive business services.

Cons: Limited number of handets; Fewer data and entertainment options than available from Sprint; Limited push-to-talk compatibility with Sprint customers.

Technology Used: iDEN network using TDMA-based technology. WiDEN packet-data protocol used for data services.

Coverage: Nationwide. Sprint is planning marketing push in 2008 to convert Nextel users to Sprint's CDMA PCS network. Sprint Nextel plans to absorb Nextel brand into Sprint PCS by 2010.

Customer Service Review: See Consumer Reviews

Show me:

Average user reviews

 

Based on 63 Reviews

Overall
2
Service Quality
2.15
Customer Service
2.25
Service Quality:
5
Customer Service:
4
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

Great Phone

Posted on: September 22nd, 2006 by Doris Cox

The good: Clear sound, great graphics, easy to use, GPS, no drop calls, web capable. The bad: Plans are a little high. Summary: I could not get through the day without my nextel phone. It keeps me connected with my family and business in so many ways. I really like how you can keep up with family or business personal with GPS and keep track of minutes and calls on the internet nextel site. Also the walkie talkies on the phones is another great way to stay connected without using plans minutes.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

service

Posted on: September 21st, 2006 by Laura Robinson

The good: none what so everThe bad: never worksSummary: i have nextel and they stink big time the service never works , they drop you constantly, they are rude when you call for help i am in the process of looking for a better provider, and their phones are worthless they always break and you have to pay for the repairs even if they are under service

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Cell Phone Coverage

Posted on: September 5th, 2006 by Bill Bennett

The good: Convenience, Two way featureThe bad: Dropped callsSummary: I make most of my calls in state and the dropped calls occur at least 3-5 times a week. This is very frustrating. In addition, there are several times in which I hear static on the line or can not hear the other person speaking. I have turned up the volume all the way to try and compensate for this problem. In addition, there are several times in which I am unable to understand what the other person is saying.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
3
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Nextel Signal Terrible

Posted on: September 3rd, 2006 by charles george

The good: I like direct connectThe bad: I hardly get a signalSummary: I like the Nextel phone because i can use direct connect but alot of times i find myself without a signal.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

blah!

Posted on: August 31st, 2006 by dawn hecke

The good: I love the walkie-talkie service they offer!The bad: They're customer service stinks!Summary: I received a bill that said I went over my mins. by 200 mins.when in fact I only went over 29 mins.They never fixed the problem for me or adjusted my bill. :(

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Not Happy

Posted on: August 24th, 2006 by LA Davidson

The good: Direct access using Nextel's 2-way feature.The bad: The direct access is not always working and the phone seems to drop a lot of calls. Summary: After being a loyal Nextel customer for over 2 years, I have seen a sharp decline in customer service and phone service. The phone has more dropped calls & instances of certain features not being available. I am paying a considerable amount of money monthly for horrible service. When I call customer service and try to weigh the options, they are no help at all. I think Nextel service is too unpredictable and unreliable for the $.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
3
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

coverage

Posted on: August 24th, 2006 by fred engelman

The good: at a few addresses, I get very good coverage, and signal strength, but If I move very far, like a few feet, I get NONE AT ALLThe bad: coverage stinksSummary: the coverage is hit or miss at best and they seem unwilling to address this issue

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

No service

Posted on: August 24th, 2006 by Karen DeGraaf

The good: I love the walkie talkieThe bad: We hardly have any service in this area and surroundings!Summary: They need a lot more towers here. This is the country and we have a hard time getting service and if you do get service you can't understand the other person!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

not cheap with old customers

Posted on: August 23rd, 2006 by chris taylor

The good: good phones, good signal, good walkie talkieThe bad: too priceySummary: my phone was severly messed up, each time i tried to dial a number it would walkie talkie someone whom i didn't know. it wouldn't hold signal, and it would reset just sitting on the charger. i called nextel to just purchase a new phone. for $300.00 I could get an exact phone like i have, which i got for free to begin with. so i am stuck with a "crazy" phone. until i can afford the $300 to buy a new one.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

I love it

Posted on: August 23rd, 2006 by Anonymous

The good: works great during travel-few areas with little or no signal-The bad: not the best signal if I go north especially near MackinacSummary: I love Nextel carrier. We actually use it as our only phone. No more landline. There are very few areas where we get little or no signal and the plans are great. I have a camera on my phone and have used it numerous times. The two way comes in handy especially for a quick question.

This review is the subjective opinion of the user and not of PhoneDog.com

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