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reception was great for 3 yrs since January it's been aweful customer service is no help most don't even understand english if your thinking of switching to boost don't !!! save your money

Thought we'd save money. Went to Sprint to find a cheaper plan. They were marketing Boost Mobile. Bought a $100 phone for me, a $50 phone for my wife. The $50 phone beeped when a text message or voice mail message came in. Then it beeped again and again until my wife went to the message. Imagine a text message coming in at 11:00 pm when you're in bed. You'd have to get up and answer it, or hide your phone. Neither Boost Mobile nor Sprint could fix it. Had to replace the $50 phone with a $100 phone. And I haven't even reached the part about the service. The coverage map doesn't indicate that the whole of western Kansas is not served, but 10 miles west of Salina, KS until 10 miles east of Denver, there is no service. That's 420 miles of interstate where Boost Mobile does not work. Furthermore, calls coming in to our phones would punt any call we happened to be involved in. I called my wife and presto, I hear her talking to her sister. Then her sister drops off, and I'm there in her place. And last, but not least, I'm sitting here with new service to Sprint, waiting four days, so far, to get my phone number I've had for 30 years to port back to Sprint from Boost Mobile.

I have had my phone service with Boost for only a short period of time. Getting activated on-line was a bit more complicated than necessary. After paying my first month's fee, my phone did not work immediately. I received a message that I could either wait up to 60 minutes for the phone to activate or call customer service. I waited several hours and the phone still was not activated. After reading the Boost customer service reviews I was hesitant calling Boost but I did. After the documented customer service runaround, I finally was connected to the person who could help me. This took three attempts and about 20 minutes. I believe may be the initial person you are connected with doesn't understand particular issues. This is both a training and a quality control issue. The initial contact seemed not to care about my issue. I will say, that when I was connected to the correct person, they solved the activation issue without a problem. I was pleased with this person. This person told me that the only way to activate the phone was to call customer service. If this is true, and it was in my case, this is not told to you when activating via the Boost website activation process. As far as the Sprint reception, I have no problem. Where I live the Sprint signal is better than Verizon which I used for years. I believe the signal issues that are well documented in other comments are not controlled by Boost at all. Because of the reviews read at this site, I will not use the auto-reboost payment method. I have set up an alert in my calendar to remind to renew each month. This is not an issue for me since I, like many, pay other monthly bills without complaint.

I bought the boost Hydro phone..mainly because it was waterproof...it seemed like a good deal to..I was told that this phone could literally be brought into the shower with you...well why then when my hydro got wet it was ruined?.Not so waterproof is it.I demanded a new phone and i was given the run around on how there are circumstances surrounding the waterproof phone and they have to test it ..Well they doint need to test it..its obviously not waterproof if my phone was ruined and doesnt not work because it was damaged by water..Simple as that..I will never go through BOOST EVER AGAIN!!!!!!