Samsung has a hit on its hands with the Galaxy Note 7. Following up on the successes that were the Galaxy S7 and Galaxy S7 edge, the company came out swinging and shoved just about everything into the Galaxy Note 7, shying just out of reach of the kitchen sink. The newest flagship phablet from the company that made phablets a thing has a lot going for it, a lot to offer owners, and, unfortunately, some models have the possibility to explode.

Anna put it well when she said that Samsung’s forced “recall” of the Galaxy Note 7 could not have come at a worse time. After all, this is the week when Apple is going to take the stage in California and officially announce the iPhone 7 and iPhone 7 Plus. Samsung’s major competitor is about to announce brand new devices that probably won’t suffer from the same situation as Samsung’s current flagship. At least, Apple hopes it won’t.

But, I also think that the Galaxy Note 7 is such a good device that, despite the competition showcasing a (probably) worthwhile alternative, owners of the GN7 aren’t going to jump at the chance to jump ship. If they used the new Galaxy Note phablet and fell in love with what it has to offer, I imagine they’ll be going through the exchange process to get a new unit.

Samsung didn’t have thousands, or hundreds of thousands – or even hundreds!– of Galaxy Note 7 units explode on people due to faulty batteries. The company is being precautionary here, asking customers to work with them to either return their device or exchange it. No, it isn’t an official recall of the Galaxy Note 7 as has been pointed out, but at least Samsung is doing something for the customer here. Removing that possibility will do a lot to calm owners’ minds. Even if it means they have to set up a brand new device again.

I know a couple of people who have had a Galaxy Note 7 since launch, and they fell in love with it almost instantly. When this whole brouhaha erupted, one of them said they weren’t going to exchange it at all. They hadn’t noticed anything wrong with their Galaxy Note 7 and they aren’t worried about it exploding. (They eventually changed their mind after we talked about it at length, and they do plan on getting it exchanged.)

The other owner conceded they’d be getting an exchange as soon as possible, but never once considered returning the device and going with something else.

The Galaxy Note 7 is their daily driver, and they don’t plan on changing that any time soon.

This is why, in this small subset of owners, I believe the Galaxy Note 7 is a genuinely good phone. Even with an easy out, an easy exchange or return policy set up, people want to stay with the handset.

But obviously I wanted to reach out to all of you who own the Galaxy Note 7 and hear what you have to say. Are you planning on exchanging your device for a newer model? Or are you keeping yours to avoid any kind of hassle switching to a new phone? Let me know!