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My son went in to Verizon here in Fremont Ohio to get his prepaid phone. He got the Motorola G4. On Tuesday the 13th of June 5 days after purchase my son was working & left his phone sitting on a table. When he came down from the roof the glass on the front was cracked. He thought maybe it was from the heat of over 90 that day. We called Verizon prepay & they said he has a 14 day warranty & to take it back to the store. So we took it back to the store waited almost 40 minutes & they said they couldn't do anything!!! So we got in the car & called again the Prepay Dept & was told again a Rep that yes he has a 14 day warranty. She said she'd get him a new phone & transferred him to Motorola . The girl there said he would get a new phone and said he had to pay $24 fir the new one. My son said he wasn't paying for a new one & the Rep at Motorola hung up on him. So he has a now 6 day old phone with a cracked front screen that Verizon or Motorola will replace. My whole family is Verizon customers but are totally upset & disapointed in this type of customer service. Watch what you get when it comes to Verizon's prepay phones because they don't do what they say they're going to do!!!

1. Verizon is the only service that reaches my lakehouse so I have no choice. 2. Was tired of being held hostage by contracts so I decided to go prepaid. I use very little data, only for email so the least expensive prepaid plan with data was all I need. 3. The problem - people report not being able to get through to me. They say it's like listening to a party line, they can hear a man talking but not to them. My guess is that Verizon governs the quality of prepaid service, reserving the best service for people they can extract the most money from with contracts and constant phone upgrades. Their service for prepaid seems to be a 2nd class quality service.

We have tested all Pre-Pay phones and this is my finding. Is Verizon really unlimited calling The answer is NO, Verizon has a system that if you pass x amount of min's of usage they will shut your phone even if you still have credit the sad part is how they do this. Not even a TEXT and to make matters worst they report the phone stolen

Go out of town and you loose service. I've been on many different plans and have experience that prepaid has very BAD coverage area. So it's NOT INTENDED FOR PEOPLE THAT USUALLY GOES OUT OF TOWN. If you're just an in towner than it's a great deal for prepaids.