T-Mobile PrePaid Reviews See All T-Mobile PrePaid News

The good: Phones are OKThe bad: Customer service is the worst I've ever encountered. I've exchanged tens of emails witout any resolution. I called TMobile, all representatives say they are "delighted" to work with you but they really don't solve anything. Minutes just vanish.Summary: Customer service is the worst I've ever encountered. I've exchanged tens of emails witout any resolution. I called TMobile, all representatives say they are "delighted" to work with you but they really don't solve anything. Minutes just vanish.

The good: I like the phone services I had before.The bad: Customer service stinksSummary: I ordered a phone online and UPS said I sent it back refused delivery, T-Mobile said the package was damaged, and I had to do the order over again and they would take another 90.00 dollars and I would have to wait 30 days to get the money back from the first order! makes no sence they had the money(STILL HAVE MONEY) but I have no phone!

I managed to lock my SIM by entering the wrong PIN number and need a PUK number to unlock it.I called T-Mobile to ask for one, and apparently I can't get a PUK without the PIN. I was told I will have to personally visit a T-Mobile location and present identification in order to get a PUK number and unlock the SIM.Trouble is, the nearest T-Mobile is 40 miles away.I have offered to fax a copy of my drivers license and auto insurance cards to verify that I am the owner of the account, to no avail.I have asked why I can't it emailed to me, as long as I logged onto my secure account at t-mobile.com and requested from the encrypted contact page, to no avail.Meanwhile, on the other side of the Atlantic, T-Mobile customers in the UK are properly taken care of. They can go online and get a PUK code through the Web: (http://www.t-mobile.co.uk/help-and-advice/phone-support/unlock-phone/).AT&T will also do this for you here in the US (http://supportcingular.atgnow.com/cng/searchResults.do ; search for PUK).It galls me that I am expected to make an 80 mile round trip to run this errand, while other customers can take care of this at their own convenience from their own homes.T-Mobile, get your act together. Your shoddy customer service is exactly why I switched to AT&T this month.

The good: I've found very few dead areas. Reasonably small. More than enough features for someone who just want's a cell phone for emergencies or quick calls. Extremely reasonable cost for above situation.The bad: Haven't found any yet for my type of usage.Summary: If you just want to be able to call anywhere when you need to, or be able to be contacted in an emergency, this is the phone. I'd suggest prepaying the $100 in the beginning, then once a year adding the minimum needed to stay a 'gold member' where minutes from previous year roll over. I thought I used the phone a lot last year, yet still had 300 plus minutes to roll over into this year. Even non-techie people like me can use it.