SunCom now T-Mobile Reviews See All SunCom now T-Mobile News

The good: The phones make excellent paper weights when they aren't working....which is most of the time.The bad: The worst customer service of any business I have ever had to deal with. The phone selection is very poor and they only offer one phone without a camera. Call reception is the worst I have ever experienced...calls are dropped on a regular basis, whomever you call only hears static, your voice echo's on the line, voicemail notification usually takes 24 hours, and unable to text message.Summary: Not only has the reception quality been horrible since day 1, but customer service is unwilling to help in any way. You never get the same person on the line twice, and often hold times are around 40 minutes. Everyone tells you something different, but nobody is willing to stand behind anything that is ever said or promised. Repeated calls were made to customer service concerning call quality, however nothing was ever done to improve it. Finally another company told me about the 30 day buyer's remorse period. I called to confirm this policy with customer service and was told I could use this policy to cancel my service without penalty. When transfered to the department that handles service termination, I was told that I had been told wrong and I had only a 15 day period to cancel. Even though I called repeatedly during this period, nobody within the company ever informed me of this policy. They have no idea what they are doing or even what their company policies are....STAY AWAY FROM SUNCOM!!!

The good: The best thing I can say about Suncom is that their service is crappyThe bad: at least 50% of all phone calls fail to connect or drop, regardless of location. rude and uncooperative customer service.Summary: Ever seen their recent ads to add a line for $10? Not without a new two year contract. What about replacing a phone? Sorry -- two more years. Adding minutes? Add two years. What about an "implied warranty of fitness for use" i.e., a cell phone should actually be able to make and receive phone calls? Sorry -- "It must be where you live... drive... too many trees... your phone may be broken... etc. etc. Nothing but excuses. I've called to complain, but never any action or even apologies.I can't wait till it's over. The absolute worst cell phone company -- not a very high bar to begin with.

The good: I have an older plan that fits my needsThe bad: They have no idea what service is. Drop Calls! The do not stand behind any product they sell Summary: Never really had a problem and was forced to buy new phones, due to network changes, then the phones they sold us (suggested by the manager as the best phone they had) has been nothing but problems. Thier stock answer is thats not our problem you need to send it back to the maker of the phone. Its not thier problem. The manager in the Southern Pines store has been rude to me and my wife. They are great to sign up, but from that point on you are on your own and they do not care. The regional manager even admitted he did like thier policies but that is all they could do.

The good: Not a whole lotThe bad: Everything about their service is bad. Summary: I had to move and moved .2 miles from their tower. I have no reception at my home with a very young infant, so I had to get a landline phone. We had been using our cellphones as primary phones, so we pay nearly a hundred a month for them. I called CS and tried to see if I could lower the bill since I can no longer use the phone as a home phone. Although I have had service with them for 2 and 1/2 years, "There is nothing they can do". They also said that I could not cancel my contract unless I paid $200+ PER PHONELINE. So now I pay $95 a month for a total of about 200 minutes! This is only the latest problem. I have also had to call 7 times to get somebody else's name off the bill. For some reason, there was somebody else's name, along with my own, on my bill. Not to mention we were lied to when we originally signed a Suncom contract. When we called them on it, they said that agent had been fired for misleading several people and yet they would not let us end the contract. There are tons of dropped calls, reception is fine, but go a block and you have none, and forget calling tech support unless you have 45 minutes to wait to REPEATEDLY hear Harry Conick Jr. and the annoying Suncom jingle. I would NEVER recommend Suncom to anybody.