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I switched from Metro Piece of Crap to Sprint in January 2012 in hopes of better coverage and to get the newest iPhone (4s). My job also offered a percentage off your bill when going with sprint, so I thought why not? I?ve had Sprint for 5 months?.FIVE, and have already had numerous problems with my bill and given false information. Like posted before, I talked to several people on customer support and in retail stores only to be given a different excuse each time. Sprint isn?t a horrible phone SERVICE but the people who work there are complete idiots, so make sure when you do sign a 2-year contract, you get someone who actually knows what they?re talking about. If you call customer service and honestly #@&ch long enough, you?ll get MOST issues resolved. I still wouldn?t go back to Metro, but I double check EVERYTHING on my bill before it is automatically taken from my bank account.

STAY AWAY FROM SPRINT BY ALL MEANS. They lie and are unwilling to help you. I have been a customer for 10 years and have a family plan, which is suppose to offer the 2nd line free then $ 19.99 for each additional. Shame on me for not totally looking my bill over, they have been charging me $19.99 for all other 3 lines. 2 of which are not smart phones. I went on their web site as a new customer and chose the same plan & 4 smart phones. Get ready IT'S THE SAME PRICE that I'm paying now!!!! I called them and after continually trying to get my point across that it's insane that I'm paying that much for what I have, yep you guessed I was there NOTHING they can do. However I could always add 2 smart phones which by the way would cost me MORE then if I were a new customer.. I was told no matter what I would have to pay for each additional line that it's not included anymore as of Feb 2012. I read the rep exactly what THEIR web site stated ( the 2nd line was INCLUDED) I was told that was incorrect and their system seems to not have updated that information yet. REALLY AFTER 4 MONTHS it hasn't updated but yet they have the brand new HTC Evo LTE that just came out over the weekend advertised. Bottom line they lie, their customer service is horrible, they over charge you then will do nothing to rectify the issue. I told them they can eat their early termination fees and I would glady spend the $ 70.00 extra to switch to Verizon..

August 2011 was lured into renewing my service contract with Sprint for 2 more years. Offered as an added enticement free phone upgrades. I stated being on a fixed income and disabled I could not pay more than the $75 a month family plan I am currently paying. Was told by customer service not a problem whatsoever. So I verbally agreed . Now May 2012 my phone bill went up $12 a month. Several calls were made , several management levels all the way to Tim from Sprint at (913) 762-8318 informed me the special had ended . I informed Tim it wasn?t a special , it has been the price I was paying for 4 years. Tim told me basically I was screwed , nothing he would or could do and I am locked into this agreement for 2 years. My suggestion to whoever reads this RUN!!!! Go somewhere else , they lie to you , treat you like garbage while they steal your money. Robbing a disabled people seems to be a fun game for Sprint.

I paid my bill and they are charging me for two months like I did not pay my bill. And they are charging me activation fee when I bought the phone online and it said no activation fee. The 4G is a joke because you can even get a signal anywhere you go. Can't use Facebook without WIFI. They advertise unlimited data and 4G but you can't get internet anywhere and I live in Miami. I will never recomend Sprint to anyone. Don't waste your money.