Have to order the sim online, since there is no local retailer anywhere near Fort Wayne IN. Sim comes with universal kit. Customer service is quick and easy from Facebook chat with Rok. Rated a bit low because they won't come out and tell you that they use verizon towers or what their data speeds are throttled to from big red''s speeds. Service is great because they use Vzw towers. Data is very slow for LTE at 3mbps down and maybe 1mbps up. Great for Facebook n such but not good for HD videos. The music service works well and they have a lot of music that I thought for sure wouldn't be in their catalog. The music app interface is a joke but you can download all the music you want for free. Music playing will use some of yor data, which I don't like...but it's better than Pandora or any other "radio genre playing app" that you can't control.