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Metro by T-Mobile Reviews See All Metro by T-Mobile News

Metro by T-Mobile​ (formerly MetroPCS) is one of America's top prepaid phone providers, offering selections from top of the line manufacturers and phones. Use PhoneDog's comparison tool to find the right Metro by T-Mobile​ plan and phone for you, and read reviews of Metro by T-Mobile​ below.

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Offering no surprises or gimmicks, Metro by T-Mobile​ is a straight-forward carrier with fast 4G LTE that piggy backs off of the T-Mobile network. Tired of signing up for two year contracts? No problem with Metro by T-Mobile​: their plans require no annual contract and let you alter your plan whenever you need. Plus, taxes and regulatory fees are all included in your low price. It’s that easy.

Are you wondering if Metro by T-Mobile​ is right for you? If you need some insider knowledge, take a look at our helpful reviews from other users. Based on customer service, network coverage, and more, these reviews will get you in the know with Metro by T-Mobile​.

Average user reviews

 

Based on 205 Reviews

Overall
2.5
Service Quality
2.45
Customer Service
2.25
Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

METRO PCS ARE RIP OFF, SCAM, SCAM BUYER BEWARE

Posted on: October 17th, 2010 by Susan A.

The good: Service cheapThe bad: You get what you pay for, CrapCharge my account twice for over $600.00 and it took me 4 days and about 50 phone calls to get my money back in my account. Phone are cheaper online but they will not approve your order but they still charge your credit card, doesn't make any sense.Summary: Metro PCS customer service are very rude, they hung up the phone on me several times and when you call back to speak to a supervisor they put me on hold for half an hour, then they hang the phone up. Their internet service is slow as a hell, why have internet service if you can never get to the web. If they over charge you and you call to get your money back, they will tell you they do not have any phone # for the corporate office, they will tell you to send an e-mail and someone will call you back. Well, they will not call you back, it took me over 50 calls to get my money back. I tired to buy a phone on the web because it is much cheaper than when you go to their corporate office they can charge you their own fee + the cost of the phone which I think is unfair to customer because we are paying full price for the phones already. So buyer beware that each franchise can charge you additional fee which can vary. All the fees that the local stores charge are free if you order the phone online and customer service do not charge you extra to connect the phones. Metro PCS is a SCAM in America. Their customer service is the WORST possible, they took all the money out of my bank account over $600 and it took me 4 day to get my money back. I will never to business ever again with them.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
3
Overall:
3
Overall:
Review Rating: 
0

Would Recommend to a friend.

Cost effective

Posted on: October 17th, 2010 by Anonymous

The good: -Unlimited service & features at $40. per month -CoverageThe bad: -Phone calls are not always the clearest-Basic internet surfing, no HTML $40. plan -Where my old service would work Metropcs don't -Slow expansion of cellular coverageSummary: Metropcs is on a great start, the phones are decent quality and feature rich. If Metropcs is in your area for the cost of a phone and no contract it's well worth it. Just keep in mind if you travel use their helpful coverage map to find out where coverage is what features are available and where future coverage is expected.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

metro pcs worst phone company EVER!

Posted on: November 19th, 2011 by Anonymous

Seriously, getting my self a MetroPCS plan is the worst decision I ever made! 1. bad signal. I went to BigBear one time, and even a bar of signal on my phone won't reach it! 2. txt fail. My phone said it was sent, but the recipient of the txt did not really receive it. fail communication! 3. by the minute. I was all convinced to change my plan to by the minute cards so i could save more. but honestly, I went to all Walmart in my area and they don't have it! It does not exist!!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Terrible reception, bad customer support

Posted on: December 20th, 2011 by Anonymous

Make no mistake, this is not a good deal. I live in the city of New York and experience problems with delayed voicemails, calls being dropped and worst - only a few of their stores are full-service stores, the rest are there to sell to you and collect monthly payments, not to deal with any problems. Their customer service is not available unless you have paid up all their charges. As for their phones, do a web search or go to Best Buy, you will get much better deals! MetroPCS phone rebates are a joke, they do not happen in a hurry.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Absolutely ignorant bill recycling policy!!!

Posted on: December 24th, 2011 by Mike Mosengo

Short Story....Wanted to change billing cycle three day from the 28th to the 1st.Guaranteed that paying on the 1st was no problem as there was a grace period until midnight of the first. Never paid later than 12pm of the day following the due date. NO GRACE PERIOD LIED TO AT STORE!!! Spent 30 minutes on phone w/rep and supervisor to see if I could get a billing cycle change to the 1st of each month. Here are the ONLY TWO OPTIONS should I wish to change my billing cycle forward three days;1. Let my service be DISCONNECTED for 7 days pay the $5.00 reactivation fee and set the date for the 1st. 2. KILL CURRENT ACCOUNT LOSE PHONE NUMBER AND REOPEN A NEW ACCOUNT. ARGHHHH..Lose service or lose the number....Don't ask I pleaded to pay either a pro rata to reestablish the 1st as a billing date and or any other fees necessary(within reason). ANSWER: Lose service for a week or change #s. It's absolutely comical that no one can give a reasonable answer as to why this policy is the way it is nor is there anyone that can over ride a situation like this....UNBELIEVABLE!!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

IF YOUR IN THE STATEN ISLAND NYC AREA

Posted on: January 3rd, 2012 by Anonymous

i visited a metro pcs store in 619 MIDLAND AVE and i have to say i got a really good deal on a phone the guy that worked there knew what he was talking about and very helpful if your around that area and go to bay st there good too

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

TOTAL WASTE OF MONEY!!!!!!!!!!!

Posted on: January 7th, 2012 by Jamaal Harris

This was the absolute worst phone investment I have ever made. I didnt even have them for a full week. Being 19 I was of course trying to be independent and went out spent 150 dollars for a phone and plan and I regret it. Im screwed because I cant get my refund because of something people failed to tell me that you have to return it in under 7 days of purchase with less than 60 minutes of talk time. If you depend on your phone then trust me it sucks most dropped calls, calls dont go through, and text wont go through. You would be better off buying an ipod touch and using the text free app or voxer app to talk and text. I hope this changes your mind on switching from who ever else you have to metro pcs.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Sucks

Posted on: January 9th, 2012 by Anonymous

pretty much just always sucks, reception bad wifi bad its just a waste of money

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Terrible

Posted on: January 12th, 2012 by Annika Broughton

I had to rate as a one or they wouldn't post it. MetroPCS is the worse company I have ever delta with when it comes to a phone companies. There is no customer service unless they sell you a phone. They will promise to do something and lie about it after. The Phone service placed me on hold with Spanish for an hour, they don't want to deal with you if their is an issue. So I called back then say there is nothing they can do. They have no interest in keeping their customers happy. So please I know they are cheap, but save yourself the stress and go to another company where their customers DO matter. After all the people are the ones that keep them in business. I told my friends that have MetroPCS my problem and they switch to other companies. They were amazed as I was, that they truly don't care and will no nothing.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Read b4 going to metro-save tons

Posted on: January 15th, 2012 by Anonymous

If you must use metro please be know this: they will honor online prices, they will not let you leave the store; they will give you online price for phones; don't get ripped off. Also if your looking to upgrade your phone, they tell you it's 20.00 at dealer stores. it's free dial *228 press send if you want to switch phones; phone number change is 5.55 not a penny more. Accessories are cheap, you can get nice ones for ten bucks, don't pay 20 for a case. Don't let them fool you into paying for the highest plan the first month, you don't have to. 40 for nonandroids and 50 for androids. Updated on Jan 15, 2012 Oh yeah forgot to mention that if you have a metro phone, activate it yourself, will save you about 30.00, you only have to pay the first month, no reactivation fee required!

This review is the subjective opinion of the user and not of PhoneDog.com

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