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The good: Excellent Handsets, Great Plans, Extraordinary Coverage and Awesome Features!The bad: Customer Service and Battery Life.Summary: Let me start out by saying I have had every major wireless carrier, and am a very tech-savy person. I have switched service providers because I have been searching for a phone that does it all, and a phone company that provides services and features that meet my needs as a technology person. Helio has not only met my needs, but exceeded them with multiple features. What initially attracted me to Helio was the Ocean. Seeing a device with so many capabilities sparked my interest! I had heard about the device long before it's launch on multiple tech sites. The reviews it was getting were very good, and would clealy provide competition for the iPhone. A lot of people compare these two products, and most are firmly on either side. Now I am not here to get into an argument about which is better, however I will say that I was very excited about the iPhone, and was going to go back to ATT just to get it. Well when it came out it lacked features that I use/want (MMS,GPS,3G,Vid Rec etc.) Helio, however, offered these features on almost all of their handsets! While continuing to research the Ocean preparing to sign up I stumbled across the Samsung Fin. This device would pack all of the features of the Ocean into a thin (thinnest flip in U.S.) sleek, compact, sturdy, clamshell design! This got me excited, so I bought it! I have had this phone for about 3 months now, and I absolutely love it! The features are amazing, especially the GPS integration with Google maps. It's like having Google Earth on your phone, only it shows your exact location represented by a flashing blue dot! Which is completely free to use too! There are two other GPS apps on the phone: Garmin mobile and Buddy Beacon. Garmin costs $2.99 for 24 hours of use, and provides voice guided turn by turn directions just like a standard GPS device for a vehicle! This can be very helpful, but keep in mind the Google application also provides directions and tracks your location, however does not provide the voice guided turn by turn directions. The speedy 3G network works great when surfing the web, downloading music from the Helio music store, streaming videos and utilizing all the services Helio has to offer. When I signed up I was fortunate enough to be offered a promotional $99 "ALL-IN Plan" that gives me Unlimited Voice, Text and Data! Highly recommended for people like me that use their phone constantly! I do not have a landline and will never get or need one. The service itself has been nothing less than impressive! I have not had a single dropped call, and I talk a lot! I live in the suburbs of Chicago and commute downtown everyday for work. I was taken back when my phone actually rang when I was deep underground on the red line (subway)! This absolutely blew me away, as I take this train all the time and have never seen anyone on their phone, and mine actually rang as I was travelling underground through tunnels under the streets of Chicago! I was able to make a