Centennial Wireless Reviews See All Centennial Wireless News

The good: Their service was reliableThe bad: Their customer service is deplorableSummary: I recently switched to AT & T after having Centennial for over 8 years. I have not had a contract since 2005. I would pay full price for a phone upgrade as to avoid another contract. When I switched providers, I was told that it would take 30 days to close my account. They did the same thing when my husband died and I dropped his line. Charged me for 30 days, yet my husband's phone was cut off immediately. I expected a final bill for less than $100, so one can imagine my surprise when I received a statement (with NO details) for over $350. I tried calling and was never able to talk to a real person. Finally Centennial's collection department called and wanted to know why I have not paid my bill. You can imagine the surprise when I told the lady I was so glad she had called. I questioned why the bill was so high and she said it was because I had to buy out my contract. I told her to produce a contract and then we would talk. Please do your research and get back with me. It took her several days to call me back saying, "you are right,there is NO contract, I have to get someone to credit your account". Fine, call me and let me know what my balance is and I will pay what I owe, not a penny more. She calls me today to tell me that I have to return the last phone I purchased because it was a promotional price or I will have to pay the contract. I paid over $100 for a phone I just found on Nokia'a website for $33. Now I have to locate the paperwork that came with the phone to prove to them that I paid full price for a phone. And I still owe them the $99.45 for service I didn't have. If you deal with Centennial, save ALL of your paperwork, you will need it when you terminate your service.

The good: great coverageThe bad: everything elseSummary: salesperson lied about the details of the "when you want it" program. I specifically asked if I could get a new phone at the same new contract price without renewing my contract, and the salesperson told me yes, I could. Well, my phone broke after about 5 months and I soon found out the salesperson lied. I would have to pay full retail price for a new phone, you don't really get a deal until after 2 years. centennial refuses to stand by what the salesperson said to sucker me in. also many bills have extra random charges that I have to call customer service to get removed. they say customer satisfaction is their number one goal. HA! nothing could be further from the truth.

The good: none at all The bad: every thingSummary: i have only had this company sence november of 2008 and it now may of 2009 and they have over charged us every bill that we have ever gotten oh wait we never got a bill they say the send out a bills but thats a lie if we did i have only gotten three!! and they would turn our phones of cause we wouldnt pay our bill!! and then we got the $69 plan the shared plan i like to call it the rip of plan and they charge us over 150 a month!! and the reason we got these phones was because i was 8 months pregnant and the week i was due my husband was in school in indy and we told them that we cant spend over 100 on the bill each month and you know what he said it would never be that high what a lie!! this company should not be used!!!

The good: Nice looking sales storesThe bad: EverythingSummary: Not only the worst cell phone company, but by far the worst company all together I have ever worked with. Extremely rude and threatening upper management (never have I had a company actually THREATEN me before, and make deliberate attempts at blackmailing me into continuing service). Was told I would be charged extra if I didn't agree not to contact the Better Business Bureau. A lot of shady events, faulty record keeping, hidden charges, etc. Did not cancel plan and continued to charge me for months, somehow they got away with it because of silent agreements somewhere in the contract, which they won't let me see. Can't advise anyone enough not to deal with this company. Was great a few years ago, has seriously crashed and burned.