ALLTEL U Prepaid Reviews See All ALLTEL U Prepaid News

The good: Service has been great thru out Mi, the I-75 corridor to Knoxville, all of SC & NC and the I77 corridor to Cleveland and west to Toledo, OH. I haven't missed any calls during my travels around the Southeast United States. The bad: Placing calls outside your home area or friendly roaming area is cumberson. Cannot use your directory numbers or speed dialing. Operator forces you to dial 1 then phone no followed by the # sign.Summary: I have been with ALLTEL for 4 years and have been completely satisfied with their service. The service has always been available no matter where the call was placed or received. For my occasional use of my cell phone this plan is perfect for me.

The good: Better value, flexible, good coverageThe bad: A few problems with receiving calls, their stores are ALWAYS horribly busy with long lines for help.Summary: I switched to AlltelU from another prepaid service to get a newer phone and a cheaper rate. I had no problems with the phone or the customer service. I like being able to refill the phone online and get a few extra free minutes. I can receive and make a call even when I don't have any bars, and in places where my friends with other major carriers can't connect. My only problem has been that sometimes people calling me get a message that I'm not available, even when I'm in an area that has great reception and even though I have voice mail. It's intermittent, so I just chalk it up to a glitch in their network and don't bother calling customer service.I've been very happy with Alltel, and hate that they've been bought by Verizon. I'll have to switch because Verizon is anti-gun. I'm afraid that any other major carrier I try will be horrible.

The good: Good CoverageThe bad: Company store NOT the place to purchase or service phoneSummary: In a previous review I stated that phone was largely useless. I got very little help from the ALLTEL company store in finding out the problems. I finally went to a wireless store that sold ALLTEL and other phones. They suggested the phone I had was defective. On previous trips to ALLTEL I had suggested that the phone was defective with no results. Following the advice of the non ALLTEL phone store,I finally went in demanding a replacement phone. They reluctantly issued me one. Now, the phone works fine!!!!

The good: Good coverageThe bad: Minutes expire nowCustomer service is poorCharged for checking voicemail from another phoneCharge you .75/day even the days you don't use your phoneSummary: Buyer Beware! Alltel changed the plan to include expiration dates! Now when you purchase minutes you are given a time when they would expire. Apparently, this is not across the board. My parents have the same plan and plan does not expire. When I called customer service three times, finally I was told the reason was because I signed up two days after the policy went in place! My rep did not know this at the time, but my minutes still expire! I went to refill my minutes at a store so that I could put a smaller amount on my phone than what you are allowed to online. That rep handed me a customer survey, which I answered when I got home. Today I receive a voicemail on my prepaid phone telling me to call them back. I did not even give them my prepaid or home phone number. Now I have to pay for all those minutes. I sent an email to the company and got a canned response back that had nothing to do with the email. Also, every time you call customer service and give your prepaid phone number, you are passed off to another call center located overseas (I think).So do your research before committing!The only good thing is that they have decent phones to choose from if you go to an Alltel owned store. There are stores out there that are allowed to sell alltel, but are owned by another company and provide shoddy service and try to tell you that you can't choose any phone provided. With prepaid you are allowed to choose any phone that postpaid customers have, so don't let any rep tell you otherwise. Another positive is that you can add .1 to your plan. I haven't tried this yet, but I will probably try this in two months when I have to add more minutes if I am still with them. However, be warned that you are charged tax on the "minutes" that you buy.