Questions and Answers

If you've got questions, we've got answers. Find all of your solutions here at PhoneDog.

How do we go about keeping our current 800 number?

To keep your current 800 number, follow the simple steps below: Choose your new provider and plan at ##SITENAMESHORT Proceed to the Secure Sign Up...

Nichole Coleman

18 years 5 months ago

What kind of service can I expect while my old number is being ported?

We like to make sure everyone is aware that their phones might experience mixed service until the port-in is finalized. Mixed services means you may...

Rebecca Atwood

18 years 5 months ago

When porting my number to a new service provider, how long will it take?

Each carrier is different, but on average it takes around three hours for the porting to take place. Actual time may vary and depends on the two...

Rebecca Atwood

18 years 5 months ago

Why isn't there any local and long distance companies listed for my area?

Unfortunately in many parts of the country there are not other companies offering competition for combined local and long distance telephone services...

Rebecca Atwood

18 years 5 months ago

Do I have to dial an area code when making local calls with VoIP services?

No, you do not. Dialing within your area code is simple with 7 Digit Dialing. As long as the number you are calling has the same area code as your...

Rebecca Atwood

18 years 5 months ago

Can telephone numbers from different States be billed on one Pioneer bill?

Yes, Pioneer will combine the telephone numbers onto one convenient bill for you when you are requesting long distance services in multiple States. ...

Rebecca Atwood

18 years 5 months ago

What is the difference between TDMA, CDMA and GSM cell phones?

Most cellular phone carriers support one of the following incompatible technologies for transmitting and decoding phone calls. Each technology has...

Joe Kramer

18 years 5 months ago

What is the difference between Analog and Digital technology?

The difference between analog and digital technology is how the messages are transmitted and the sound quality of those voice transmissions. Analog...

Joe Kramer

18 years 5 months ago

How does the two-way radio function work on a cellular phone?

Two-way radio service on a cellular phone is a walkie-talkie type feature that allows for you to push a button and be instantly connected to another...

Rebecca Atwood

18 years 5 months ago

Can you explain the difference between text messaging and e-mail?

Text messaging is a fun and innovative way to stay in touch by typing from your mobile device instead of placing a call. You can use your phone's...

Rebecca Atwood

18 years 5 months ago

What is the local calling area?

The "regional calling area" is the area just beyond your "local calling area" but is not considered regular long distance. You would always select "...

Nichole Coleman

18 years 5 months ago

Why do some companies require my social security number?

Each company has different requirements to obtain service. The companies that do require a Social Security number will verify a customer's...

Nichole Coleman

18 years 5 months ago