so, i've been having 'some' (used very lightly) problems with virgin mobile! the first mobile i got last august was great! it was a sony xperia L which is an alright phone. everything was fine until i dropped it and cracked the screen, which i take full responsibility for. after paying £70 for the insurance company to send me another one, the next one was overheating and burning my ear when i was on a call. so i spoke to the insurance company who told me that i may have to pay £105 for a refurbished phone that they had given me, when it was burning my ear every time i was on a call. last saturday. i recieved my third phone from the insurance company which again was refurbished. it worked fine until yesterday which was a week after i got it. it began to freeze randomly for no reason whatsoever, as i was not doing anything different than the days before. it would also randomly switch off and reboot itself, but would not load to the home screen, resulting in me having to take the battery out and reboot it myself every ten minutes, which is quite obviously a ballache! so this morning after this was still occuring from yesterday, i rang virgin mobile customer services and was put through to a woman who i could straight away tell had no clue what i was talking about. but she insisted she did! i told her i had a technical problem with my phone and she took my security details, and said she was going to put me on mute, whilst she read the notes on my account. i dont know why she was reading the notes as i had not said i had rang about this issue before but i let her read them. she came back 5 minutes later and said shes read them and understands that i have been through to the technical team about my battery. i explained that that issue was about a previous phone and was resolved as i recieved a new one last saturday, but this was not going through her head. i then asked whether she was part of the 'technical team?' which she replied, no i am support and billing. not like it was obvious because she had no idea what i was talking about and asked me to do nothing to find out what the problem was. i asked her to put me through to the 'technical team' as i had a 'technical problem', however, she insisted that they would do the same troubleshooting that she was doing. which is a lie because she asked me to do nothing. she only asked me if i had took the battery out AFTER i had told her i had done that about 20 times already. i gave her the benefit of doubt as i have worked in the same environment before and its not always easy. but after 20 minutes of explaining that the easy way to resolve this was to put me through to the technical team for my technical problem, i got a bit annoyed and was loosing my patience. so i asked, 'are you going to put me through to the techcnical team for my technical problem, or shall i just ring back and hope i get someone who can?' to which she replied, 'its up to you.' which in other words means 'screw you, i aint doing shit.' to which i kindly replied 'okay, see ya later' and hung up, which i didnt even have to do with the way she was speaking. anyways, after the phone call my phone began to have a fit and decided to freeze and reboot, to which i had to remove the battery once again and then ring back. this time i got a woman who put me straight through to the technical team and the guy gave me instructions on how to do a basic repair online. so i hope it works but i'm not hoping for a miracle! i would not recommend virgin mobile to anyone after the experiences i have already had with them, after not a year with them. the customer service advisors have no idea about anything and insist they do which is annoying and time-wasting. all i wanted was a phone that worked, but i havent even got that. cant wait for my contract to be over, so i can find a new network because ive had enough!!