Virgin Mobile Reviews See All Virgin Mobile News

Very poor customer service,just rang to upgrade, went through press 1 or thing , press 2 for this,was connected,then phone hung up..had to call again. On the $29 plan,getting $450 credit and 250 g date.. Now no $29 plan.. Can get $30 plan with $200 credit.. That's like a downgrade of credit..no thanks,going to take both mobile plans to another company,... No discount given for bn a loyal customer all these years..

Very rude customer service especially in the claim disputeddepartment. Their mess ups are your problem not theirs! Ive never been treated like that.

I moved to Virgin Mobile to save money on my wireless bill. Over the past year I have saved hundreds of dollars.. You can use my link and save money to!! Using this link will give you a $25 topup https://refer.virginmobileusa.com/FHSf0r 1.) Go to the sight above and sign up for an account 2.) Purchase a Virgin phone online or at your local store 3.) Activate the new line or phone 4.) Go back to the above site and update with your new account. You will get a $25 Top-Up Back to my review, I will admit switching from Verizon to Virgin has cost me coverage HOWEVER who needs their phone to pick up in places they will never be? Virgin works great everywhere I go and need to be. I have never had any problems with their coverage area! Also, my 4G LTE speeds through virgin are about 18MB down so I have no speed issues.. I would strongly strongly recommend Virgin to anyone!! They are an amazing and great carrier..

I have two phones one with Telus, one with Virgin. They both use same phone, same signal towers, very similar rate plans, but the services - it's heaven and earth, complete opposite. 1. Once you are signed with Virgin, you are hooked to pay panelty for every remaining month AND a data cancellation fee, in my case it alone was $600, combining the two fees plus tax, way more money than a nicest phone you can get, so don't be fooled to get into a contract with them over a new phone. 2. When contract is over, you think you are off the hook, but there is 30 days cancellation notice. You don't want to wait for another 30 days cuz the promotion from other carrier maybe over by then, which means you will have to pay Virgin for one extra month for nothing. 3. My phone broke while 6 months remaining in contract. I have been a great customer for 30 months, with no late payments, and Virgin will do NOTHING to help the situation. Either I have to pay full cost for a new device, or pay the early upgrade fee. When the same thing happened with Telus, they offered me a new device at a discounted cost, or get into a new contract without early upgrade fee. 4. When my phone broke, I visited Virgin kiosk 2 times, called Virgin mobile 3 times. Every single time I call, every single person I talk to, they say different things. I was quoted to pay 5 different amounts of early upgrade fees. One representative said I can live without phone for a month and Virgin might give me a free early upgrade. Any guarantee on that idea? Certainly not! Another one said she can't give a free upgrade but there is a chance this can be done at a retailer kiosk. How come, I asked, she said, we do not have upgrade department on the phone, we only take new customers on the phone. Is there any sense to this? Not at all. After talking to 5 different people including 2 of them at customer relations department when I tried to cancel my account, I realized that they don't know, and don't care AT ALL. 5. So I tried to get a new phone, Virgin offers $100 prepaid visa card for new customers, but not to existing customers signing a new contract. Any Loyalty for existing customers here? Absolutely not! Have I had enough? Definately!! I found a Rogers dealer who is willing to give me enough credit to cover the early cancellation fee for Virgin. You may think the service providers are all the same. Some has better experience with one, and some other with another. My suggestion is, if they are all the same bad, might as well go with the older and bigger company, they just might have slight better chance to make your life easy. Definately not Virgin. I guarantee you.