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Pros: If you're one of those people that never drop your phone, the Intercept and Rumor Touch work decently. Cons: Literally everything else. The customer service blows. They make it impossible(not exaggerating) to speak to an actual person when you call, but on the extremely off chance that you do get a live person they are absolutely no help, I swear you could probably get more from the automated help. Not to mention it will take you 3 hours just to figure out how the hell to put minutes on it. The service itself is bad, plain and simple. In a 10 mile radius, you'd probably have service for about 4 of those miles and if you plan on traveling on a back road? Forget about it. And the phones themselves are unresponsive at times. They try to convince you that it's a good deal but really, unless you plan on staying in the same place for the rest of your life, do not get Virgin Mobile. I switched to Verizon yesterday and it is already a much better investment than in the joke of a phone service: Virgin Mobile.

Okay, so you don't expect the latest technology when you go with a discounter, but you DO expect that the service and equipment works. NOT the case with Virgin Mobile. We have had the Samsung Android phone replaced once, it solved some problems but sending MMS, e-mails and web browsing is totally hit or miss. Service coverage is not all that good which is to be expected and generally fine so long as you live and travel in big metropolitan areas, but if you add it all up, the whole package is lousy. Switching.

The good: $25 for unlimited data messaging and 300 minutes, phones (good for prepaid), no contract, can sign up at 13, cheap phones for what you get from themThe bad: coverage is just ok, no roaming, no international coverageSummary: I have had virgin mobile for about 6 months now and its great! I had the x-tc and have sine switched to the rumor 2. The phones are good and the plans are amazing. The largest problem is I live on the west coast where coverage can be spotty. It is the same network as Sprint though so don't be fooled coverage is still good. I would recommend Virgin Mobile to anyone who is ok with an average phone and wants to save money!

The good: The plans sound like a good dealThe bad: They steal your money, lie, cheat, scam,Summary: This company is the worst company i have ever delt with. At first it took them a week to port my number to my new rumor touch. After calling them and emailing every day, they finally got my phone on and promised me a free month of service. They said i needed to add sixty to my account to have my phone activated fully and they said it won't be touched till my free month is over with. So i agreed but they had problems with the card not processing and told me to go to a store in my city that has virgin mobile and have them add the money to my account. I went to radio shack and had sixty put on my account..yay..but the idiot gave me the wrong plan. I wanted the 25 dollar unlimited text web and data plan, and she gave me a 18 cents a min plan. I had no idea and was texting away and used up 15 dollars in one day. I checked my virgin mobile account the same night and noticed it and i changed my plan online through their website. But it took another 25 dollars out of my account. Now i racked up 40 bucks in one day! wtf! I emailed them again..asking for my money back and where my free month of service is? They emailed back , they have no idea about free month and mentioned nothing to help me. I was p.o.ed ...I assumed i just got scammed so i accepted the loss and waited for the rest of my service to work i was told that my web wouldn't work till they got me in the system. But i had waited long enough after one day and still no web I called them about the problem, it should only take 2-4 hrs to get my web started what is going on? They were having problems with all rumor touch's not compatible with the system. (don't sell the flipping phone if it won't work duh) They just wanted me to bear with them. ( Not like they have helped me any) They said give till saturday at least..So i wait ..and two hours after i got off the phone with them they shut my phone off! WTF! I havn't had this phone for a whole flipping week yet!Now it is saturday and still no phone. I emailed them telling them they shut my phone off without ever telling me. The emailed back saying that the phone was never shut off. really? then wtf does my phone not work? I made a complaint to the BBB..Let them handle it. I am so sick and tired of this company!Read more: http://www.rateitall.com/rc-5678751.aspx#ixzz0q1ls0iDF