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I want to explain what has been my experience. I have spent only a month in Canada using their services. I checked daily my balanced and i was very worried about paying the correct day because I don't live in Canada and I hope I won't come back. The balance never moved, and i couldn't see any detail about my usage. The day when I was supposed to pay I saw a quantity and I paid without asking anything, the same day. My monthly bill was fron the 7 of July till the 7 of August. So in August the 7th I was ready and I paid immediately. 5 days later they sent me an e-mail saying that I owed like 350 bucks. My surprise was that they were charging me the calls that i was receiving from my girlfriend and they were suppose to be data calls because she had Skype credit. I'm still fighting with this amount of thieves because they don,t tell you your real usage, they keep it as secret as possible tu steal your money. So my advise is never ever get into a virgin shop, they will cheat you because they only want your money. According to the customer service they are a gang of heartless blackmailers. When i tryed to explain that i'm studying here for only a month,that i wanted to pay but I I could'tt pay 350 buck because I didn't have them (only one week for my departure you can imagine my bank account), that i wanted to pay but i was leaving the countrty in a week and they tryed to sell me a 2 YEARS PLAN THAT I WAS NOT USING of 45 bucks a month. They told me they could reduce my balance in 100 bucks more or less but if i sign a 2 years contract that I wouldn,t use because in a week i was taking a plane to the US and I am not comming back to Canada. They take advantage of your aknoledge. So please never ask anything in that company. Never sign any kind of contract or similar if you don't want to be stolen. They are making the worst publicity of a wonderful country wich is Canada. I would feel really ashamed to work in that company.

After landing in Canada I got 2 cellular lines. One from Fido & another from Virgin. Somehow there were sixty four more charged on my bill making it 0ne hundred since I got connected to a US based number. There is same long distance message either you call US or Canada. I explained this to the customer service & the Asian girl was not patient enough to understand & hung up. Second time I called, Todd (second customer service rep) tried to give me a credit (goodwill credit) of thirty six & since I was not fully satisfied, spoke to his supervisor DJ (Employee # EY46067) who came up with a nineteen dollar discount & doesn't have the manners to listen to the customer. He was trying to put words in my mouth that I agree to the charges. And totally rude, cutting my conversation off many times. I don't understand how these guys get jobs in customer service, where they rip off customers. Total waste of 1.5 hrs disputing the charges. Please do not get Virgin cellular services because they will somehow try to squeeze money out of you. Hence proved...how Richard Branson makes billions even after going bankrupt.

I accidentally dropped my phone two days ago. I went to file a claim with Assurance Wireless (the insurance I had through Virgin Mobile) only to find out I no longer have insurance. A couple months back, I switched from the Droid to an iPhone. Kept the same phone number, the same exact plan, so you'd think that in keeping the same plan, I'd be keeping the insurance. Nope, apparently. When I contacted Virgin Mobile about this, they told me that when you buy a new phone, even if you keep the same plan, you have to renew the insurance. Okay, why wasn't I told this? Why would you possibly think that it's a good practice to not keep your customers informed about something like this? As soon as I find a different carrier, I'm dropping Virgin. If you're looking for a carrier, stay far, far away from VM. Not only are they not totally upfront about important issues, but their customer service SUCKS. They don't answer questions and instead skirt around any issues/questions you may have.

This company has proceeded to charge a terminated account of mine 18 months after closing it without informing me of anything and then proceeded to send the debt to collectors. They are claiming that they were sending me cheques which they shouldn`t have been doing and are now trying to get their money back. I never cashed a single cheque (the address was wrong so I couldn`t be sure they were meant for me) and yet they argue that the money was taken out of their system. It took me over 20 hours to track down that much information as well as multiple call-ins and dealing with numerous different people who were all rather belittling about the whole ordeal. Do not join with them. Once they have you they care not for you at all.