Tracfone Reviews See All Tracfone News

My Tracfone cell phone became deactivated and all the minutes were removed. I called the customer service agent at Tracfone. At first they told me I deactivated the phone. I told them I did not. I almost lost my number. After being on the customer service line for an hour, they admitted it was their fault. It was their computer system that deactivated my phone. All my minutes were also lost. I was without a phone for 3 days, as it took the customer service agents 3 days to reactivate my phone and restore my lost minutes. I had to call 3 times in 3 days to get my phone reactivated and for them to add back my minutes. I was had to speak with the customer service agents for a period of 3 hours total. I asked them if they would give me extra minutes for my aggravation. The customer service department said they would not give me even 1 free minute. I told them I will go online and write a complaint for the bad customer service and for their lack of understanding. They said they could care less. I am seriously considering going to a new cellular phone company as soon as my minutes expire, as Tracfone customer service is the worst I ever experienced.

Another company Outsourcing their customer service to Broken English speaking countries! Not only are they difficult to understand they have the audacity to have attitude when you request them to repeat what they say so that you can attempt to understand them. I called customer service because I'm​ in a financial bind.requested a donation of air time so my granddaughter can continue calling her dying Great-grandfather. (He was given 2 to 3 weeks to live) It was an out right NO! Can you say heartless! They had every right to say no, however is the manner in which they did it. I requested to speak with a manager, it was transferred four times to be told a manager was not available. I requested a number and address for a corporate office and was denied that information. So much for customer satisfaction! My granddaughter is 6 years old, she has been calling her great-grandfather twice a day since April. The one time that I cannot find putting minutes on this heartless company that is overpriced in the first place($20 for 60 minutes) won't/didn't consider honoring my request. I m done! Won't be using TracFone ever again. FYI know what you're using TracFone is used under other companies also.

Every time I have transferred my balance to a new phone they have cheated me out of the correct text balance and data balances. The technical department lies about how they will help solve the problem and gives you a pin # to call back and then tell you that they can't help you with your balances, they just say whatever to get you off the phone and onto the next call. Their sim cards fail and the phones malfunction after less than a year. Total terrible company to deal with.

I called Tacfone customer service for a friend who uses their service, he was having a problem where whenever somebody would call his cell number, they'd get a recording that the voicemail was full. I tried but was unable to access his voicemail as he had lost his pin number. When I tried to change it by calling into his voicemail system, I was connected to Verizon customer service who then referred me to tracfone. The first tracfone representative hung up on me so I called the customer service number 800-867-7183 and spoke to Edna. I spent about 30 minutes on the phone with her where she had me dial *22890 to reset the phone as well as *73, not sure what this last number was supposed to do but it did not fix the problem. Edna also took my address information to look for network outages in my area but there were none. Since Edna could not fix the problem, she transferred me to a second line tech support rep by the name of Michael. Michael had me do the exact same steps as Edna had (including looking for network outages) but he also asked that I remove the battery from the phone and put it back in. I explained to him that I'd done this already but I did it again anyway and it did not solve the problem. The call with Michael lasted another 20 minutes and because he could not solve the problem he transferred me to a third line tech support rep by the name of Darwin at 866-806-1840. Again, Darwin had me perform the same exact tests as the previous two representatives. By that time, I'd have spent well over an hour on the phone with these people and was no closer to having the phone fixed. Each time these techs had me perform these tests, they'd put me on hold and try calling the cell number but not once did the phone ring. I couldn't stay on the phone any longer and so was given a "reference pin number" by Darwin. I gave the reference number, names of all reps I spoke with and all the steps I had taken to my friend so when he called back he wouldn't have to go through the same process. Thing is, the first few representatives he called hung up on him and the last person he spoke with said the only way to fix the phone would be to delete all his voicemail and text messages. He finally got fed up and ended up canceling his TracFone account and switched to AT&T. I've never experienced customer service as bad as TracFone's, it's just terrible. I forgot to mention that I could hardly understand what these reps were saying as they spoke very poor English. Avoid doing business with this company at all costs, even if their rates are cheaper, it's not worth the aggravation!