T-Mobile Reviews See All T-Mobile News

I was a loyal customer for 9 years even though signal was not the best in my area. I believed they had the best customer service. I was wrong. I finally had to leave tmobile after I was noticing a 20 dollar unlimited text fee on my bill even though I had the unlimited talk text and data package. I called about it and they told me that thats how they divided it up on the bill but assured me its how the bill was set up. I called someone else and they told me the something similar but it still didnt seem right. When I switch carriers in july I got my final bill. It was for a month I didnt even have service with them. I called them and they said I still was with them. I had my numbers ported over and was calling them from new phone. They said I still had a number with them. It was a number I had with them in 2012 and had cancelled when I renewed contract. I had told them to cancel it on october 2012 and they even had a notation of my call to them to cancel but no one canceled or notated that they had actually canceled it. They were charging me the 20 texting fee for that line for 2 years after I called and canceled. When I spoke to the reresentatve he told me it was my fault and would only give me a 20 dollar credit. I argued with him that he saw the notation and why would I pay for there mistake and he said he was being more than generous by helping me out. What???!!! How is 20 dollars make up for over 500 dollars in charges. I regret ever being loyal to such a dishonest company.

After years without needing to call in, technical difficulties with wi-fi network at work had me on the phone almost daily with T-Mobile customer service. They are knowledgeable, concerned, and they don't blame the customer for issues (a common theme at other companies). They sent me a replacement phone and it's working much better. It turns out that I have been a customer of theirs for 17 years and whatever their products, I'm staying because of the service.

Scene 1 : Customer's phone is lost from a nationwide carrier plan.,still a few months left in the contract. Best option through advertisements - switch to T mobile Scene 2 : Went to see customer rep in person, agrees to pay ETF ( full amount) , switch lines and agrees to trade in any fone with no credit return (regardless of carrier as the customer had already lost his existing fone). Rep does a credit check , a few ques. asked for validation on phone for the customer - voice not clear over the line , gets rejected ( though with a very high Bureau Score). Customer reaction : can the call be done again , Rep replies only no after 60 days. Customer aghast , what just happened. Scene 3: customer calls customer care , line gets disconnected in between after some credit verification. No calls returned from the customer care. Scene 4 : customer calls them again and explains., customer care , as always, pleased to help. Does a credit check , explains bills etc. , but at the end refutes from paying ETF as the the fone is different from the number carrier. Customer : but the other rep who he met in person said it;s okay to trade in any fone. Customer Care asks him better to trade in there in person. Customer goes to the customer rep quoting the ref number customer care gave. scene 4 : Customer Rep : it's fine to trade in any fone but the ref # given asks for some security deposit plus down payment. Customer : but it was never mentioned in the call. Customer refuses to pay for which he wasn't made aware of. Scene 6 : Customer approaches a different branch to meet in person. explains everything . They are eager to help but do a credit check again only to conclude the security deposit would be 4 times the prize of the fone. customer aghast. Calls customer care again. Scene 7 : customer care first says your credit is bad , to which customer replies he knows it's very good. customer care then says their fraud scores are high for the customer , meaning all the while in person reps were treating him as a fraudster. Can't be as insulting as that. On top of that , offers him pre paid service as that's best suited for him. All the while customer was played like a ping pong just to degrade his score each time. conclusion : 7 hours wasted in the process , no alignment between their department and very insulting treatment to the customer

We just switched from Sprint to T-Mobile. Not only did they pay our early termination fees in full, but we all got new, better phones (iPhone 5s, iPhone 5c, LG G2, and LG G3) and we still pay less than we did with Sprint. And there are no overages and you can stream music without affecting your data limit. T-Mobile is truly one of the best carriers if you live in a metropolitan area such as New York or other major cities. I would recommend it to anybody